The Residential Tenancies Authority is a state government statutory body that makes a positive difference to Queensland’s residential rental sector.

The RTA provides tenancy information, bond management, dispute resolution, investigation, policy and education services.

The Residential Tenancies Authority administers the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) and is responsible to the Minister for Housing and Public Works.

The RTA is governed by a 7-member Board comprising a Chairperson and 6 directors. The RTA organisational structure consists of the Chief Executive Officer and 6 divisions.

The RTA assists tenants, lessors, agents, residents and providers with the following services:

• Client contact centre: provides tenancy information to tenants, residents, agents, lessors, property managers, rooming accommodation providers and moveable dwelling managers
• Rental bond service: provides a bond lodgement and refund service
• Communication and education: free tenancy information service via website, publications, workshops, presentations
• Dispute resolution: offers conciliation services for tenancy disputes, generally by telephone
• Investigations:  investigates breaches of the Act that carry penalties for non-compliance

This section includes further information about:

• Organisational structure
• Corporate publications
• Client service charter
• Monthly operational activity
• Employment
• Education and outreach
• Right to information
• Media room
• Legislation