Compliments, suggestions and complaints

The RTA is committed to ensuring our service meets your expectations and we value any feedback you have regarding our performance.

If you would like to compliment one of our staff or have a suggestion on how we can improve, we want to know.

How to contact us

• Talk to our staff by visiting our office at level 23, 179 Turbot Street, Brisbane
• Call our Client Contact Centre on 1300 366 311 (8.30am - 5.00pm weekdays)
• Lodge an online compliment, suggestion or complaint
• Complete a client feedback form (PDF 379KB) and either post or fax it to us:
• Post to:
  • Residential Tenancies Authority
  • GPO Box 390
  • Brisbane Qld 4001
  • Fax to: (07) 3046 5266

If you speak a language other than English, contact the Translating and Interpreting Service on 13 14 50 and ask to speak to the Residential Tenancies Authority during RTA business hours.

If you have a hearing or speech impairment and use TTY or computer modem, you can contact the National Relay Service on 13 36 77.

Resolving complaints

We always try to immediately resolve your complaint however sometimes this may not be possible.

The RTA has a number of steps you can follow to resolve an issue:

• Contact the RTA by one of the ways mentioned above and one of our staff will work closely with you to resolve your complaint. We aim to resolve the majority of complaints within a maximum of seven business days.
• If the complaint cannot be resolved at the initial contact, it will be referred to a person at the next appropriate level.
• If you remain concerned with the outcome of your complaint, you can contact the Queensland Ombudsman.

Read more about the RTA's commitment to complaints resolution (PDF 168KB).