The Queensland Government strategy 'Multicultural Queensland - Making a world of difference' aims to improve the government's commitment to multiculturalism and culturally appropriate service delivery within the public service.

In supporting this initiative, the RTA has developed its own multicultural action plan outlining our commitment to improve access to tenancy information resources for culturally and linguistically diverse (CALD) clients, and training for RTA staff in culturally competent customer service.

The Client Action Reference Group, comprising representatives from across the organisation, reports quarterly to the Executive team on their progress against the plan.

 Multicultural Action Plan 2010-2011 (PDF 87K)