Chief Executive Officer
Fergus Smith BSc, MA, MBA, GAICD

Mr Smith was appointed as Chief Executive Officer of the Residential Tenancies Authority in August 2006. From 2002, he was the Manager of RTA's Corporate and Investigations Services division. Prior to joining the RTA he held a range of senior management positions in the Department of Housing in areas including policy, strategic planning, research, performance management, housing system initiatives and community housing. He has also been Director of Client Services for the Queensland Treasury Corporation and worked at Queensland TAFE.

The RTA delivers its services through 6 divisions.

Client Contact Services - Executive Manager
Kimberley Wilson

Client Contact Services offer a free telephone information service for tenants, lessors, agents, residents and accommodation providers.

Corporate Services - Executive Manager
Ray Rapinette BCom, GAICD, MNIA

Corporate Services provides internal service and support to the RTA through human resources, finance, business improvement, information technology, recordkeeping, legal services and facilities management.

Dispute Resolution Services - Executive Manager
Melanie Banner

The RTA offers a free conciliation service to assist tenants and lessors/agents resolve disputes quickly and without the need for further legal action.

Policy and Education Services - Executive Manager
David Breen BA (Hons), Grad Dip Soc Sci (Housing Mgt & Policy)

Policy and Education Services includes policy advice communication, education, research and investigations.

Rental Bond Services - Executive Manager
Kylie Lewis BBus (Mgmt)

Rental Bond Services provide a rental bond service including the processing of all bond lodgements and refunds.

Core Client Services Program - Executive Manager
Janet Arber BBus (Comm), BBus (Tourism Mgt), MA (Public Policy)

The Core Client Services Program is responsible for investigating, sourcing and facilitating the implementation of new business capabilities to enable the RTA to deliver rapid, flexible and integrated services to our clients.