Tenancy databases

Tenancy databases are electronic registers run by privately owned companies that record information about a person as a tenant.

These registers may be used by lessors and agents during an application process, to check the prospective tenant's rental history.

A tenant can be listed on a database at the end of a tenancy if:

  • the amount of money owed by the tenant is more than the bond, including
    • rent arrears if the Notice to remedy breach (Form 11) was given for this rent
    • abandonment of a property
    • money owed after an agreement has been reached through RTA conciliation or a QCAT order that has not been paid
  • if the tenancy has been terminated by QCAT because of:
    • repeated breaches of a conciliation agreement by the tenant
    • objectionable behaviour by the tenant

Please note: The Residential Tenancies Authority does not operate or maintain information on tenancy databases.

Disputing a listing

A tenant can dispute a listing if they feel it is inaccurate, unjust or does not meet the listing criteria set out in the Act. They must dispute this within 6 months of becoming aware of the listing.

Details of how to dispute a listing are outlined in our Tenancy databases fact sheet.

Fast facts

  • A tenant can only be listed after the tenancy has ended.
  • Agents must notify a tenant before they list them on a database.
  • Tenancy database laws only apply to commercial databases. In-house records used by companies are excluded.


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