Tenancy databases are electronic registers run by privately owned companies that record information about a person as a tenant.
These registers may be used by lessors and agents during an application process, to check the prospective tenant's rental history.
A tenant can be listed on a database at the end of a tenancy if:
- the amount of money owed by the tenant is more than the bond, including
- rent arrears if the Notice to remedy breach (Form 11) was given for this rent
- abandonment of a property
- money owed after an agreement has been reached through RTA conciliation or a QCAT order that has not been paid
- if the tenancy has been terminated by QCAT because of:
- repeated breaches of a conciliation agreement by the tenant
- objectionable behaviour by the tenant
Please note: The Residential Tenancies Authority does not operate or maintain information on tenancy databases.
Disputing a listing
A tenant can dispute a listing if they feel it is inaccurate, unjust or does not meet the listing criteria set out in the Act. They must dispute this within 6 months of becoming aware of the listing.
Details of how to dispute a listing are outlined in our Tenancy databases fact sheet.
- A tenant can only be listed after the tenancy has ended.
- Agents must notify a tenant before they list them on a database.
- Tenancy database laws only apply to commercial databases. In-house records used by companies are excluded.
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