• Self resolution
  • Knowing your rights and responsibilities
  • Keeping records
  • Communicating
  • Support and assistance
  • Self Resolution Checklist
• The Dispute Resolution Service
  • Matters not suitable for conciliation
  • Applying for dispute resolution
  • Preparing documents for conciliation
  • The role of the conciliator
  • Preparing for conciliation
• Handling tenancy disputes in the Small Claims Tribunal
  • Introduction
  • Options for resolving disputes
  • Role of the Small Claims Tribunal
  • Applying to a Small Claims Tribunal
  • The hearing
  • After the hearing

Self Resolution Checklist

Do you know what the dispute is about?

Have you got information on the law and how it might apply to your situation?

Have you spoken to the other party?

Do you know what would be an acceptable outcome (what you can live with)?

Can you keep the communication channels open with the other party and try to resolve the dispute together?