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Information for tenants, lessors (landlords), agents and managers

Dispute Resolution Request - Form 16

Image of form 16Purpose

To advise the RTA that there is a dispute and request assistance in resolving the dispute.

The RTA's Dispute Resolution Service can help people resolve disputes if they are unable to reach agreement themselves.

Form completed by

The form can be completed by any party to the tenancy agreement.

Here's what you do

The next step

After the RTA receives the request, it will help you and the other party to resolve your dispute. It may take just a few phone calls. If required, a meeting or a telephone hook-up between you and the other party to the dispute, with a Dispute Resolution Officer to assist in resolving the matter, can be arranged.

If the dispute cannot be resolved, the RTA will issue a Notice of Unresolved Dispute. This allows an application for a hearing to be made to the Small Claims Tribunal (SCT).

The RTA encourages lessors, agents and tenants to attempt to resolve disputes themselves. This is done by:
  • talking to each other
  • finding out about rights and responsibilities under the Residential Tenancies Act 1994
  • sharing information

Form 16 - Word
To download the Dispute Resolution Request (Form 16) in Word format, click here.

Form 16 - PDF
To download the Dispute Resolution Request (Form 16) in PDF format, click here.

Further Information