If things go wrong
Things can sometimes go wrong during the resident's stay.
There are many situations when either the resident or the provider/agent may not do the things they agreed to when they signed the rooming accommodation agreement (form R18).
Some of the ways the resident might break the agreement may be by not paying their rent on time or by breaking one of the house rules.
Some of the ways the provider/agent may break the agreement might be by entering the resident's room without their knowledge or by taking some of the resident's property in return for rent the resident may owe them.
If the resident believes the provider/agent has broken the agreement, the resident should try speaking to them about the problem. If the problem isn't resolved, the resident should give the provider/agent a notice to remedy breach (form R11).
If the resident has broken the agreement, the provider/agent may try to talk to them about the problem. If the resident does not fix the problem, the provider/agent should give a notice to remedy breach.
If the resident and the provider/agent are unable to come to an agreement about the problem, either party can lodge a dispute resolution request (form R16) with the RTA. An independent conciliator will contact both parties to try to help them reach an agreement.
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