• Self resolution
  • Knowing your rights and responsibilities
  • Keeping records
  • Communicating
  • Support and assistance
  • Self Resolution Checklist
• The Dispute Resolution Service
  • Matters not suitable for conciliation
  • Applying for dispute resolution
  • Preparing documents for conciliation
  • The role of the conciliator
  • Preparing for conciliation
• Handling tenancy disputes in the Small Claims Tribunal
  • Introduction
  • Options for resolving disputes
  • Role of the Small Claims Tribunal
  • Applying to a Small Claims Tribunal
  • The hearing
  • After the hearing

Keeping records

It is very important to keep accurate and current records or documents that involve a tenancy or residency. It will assist when trying to prove a case should a dispute arise during or at the end of the agreement.

There are some copies of documents which must be kept:

• the tenancy or rooming accommodation agreement
• the entry condition report
• bond and rent receipts/records
• invoices for any work carried out at the property, such as maintenance or cleaning
• RTA documents given or received
• relevant letters or emails sent to or received from the other party
• the exit condition report.

Records of any communication with the other parties involved in the agreement should also be kept. For example, make a written diary entry when rent is paid or received rent or a matter of importance, such as repairs or maintenance is discussed.  

If a dispute arises, ensure there are copies of all relevant documents and records relating to the dispute. Provide copies to the other party then contact them to discuss the dispute.

If a dispute cannot be resolved, the RTA's Dispute Resolution Service may be able to assist parties in reaching a mutual agreement. Relevant records and documents can be considered as part of this process. If the matter proceeds to the tribunal, ensure there are copies of relevant documents to support the application.