• Contact details
• Employment at the RTA
• RTA Board
• Organisational structure
• Corporate publications
  • Strategic Plan
  • Annual Report
  • Client Service Charter
• Right to Information
  • How do I access information?
  • How do I amend or update my personal information?
  • Published information
  • Requested information (disclosure log)
  • Information requests from other organisations
  • RTA's Administrative Access Scheme
  • Corporate Governance Framework
• RTA Privacy Plan
• Public Grants Scheme
  • Grants recipients 2007
  • Grants recipients 2006
  • Grant recipients 2005
  • Grant recipients 2004
  • Grants recipients 2003
  • Grants recipients 2002
  • Grants recipients 2008
  • Grants recipients 2009
• Monthly operational activity
• Information workshops
• Subscribe to e-Bulletins
• Financial Statements
• Media Releases

Our services

The services we offer

This component of the Publication Scheme describes the services offered by the RTA, including advice and guidance, booklets and leaflets, transactions and media releases.

The RTA uses a range of delivery mechanisms to ensure its core services meet the needs of a geographically diverse and evolving residential rental sector. This is achieved through:

• A responsive contact centre service with highly trained staff accessible by telephone for the cost of a local call.
• A rental bond management service accessible to clients across Queensland.
• A dispute resolution service to assist parties in dispute. Most disputes are addressed through telephone contact, however, regional clients also have access to conciliators located across the State.
• Investigation of potential offences under the Act and prosecution where appropriate.
• Access to a variety of RTA services from Australia Post outlets throughout Queensland.
• A comprehensive and informative website - clients are able to view the latest sector information and download RTA publications and forms anywhere, anytime.
• A state-wide community education program, including workshops and educational initiatives in regional areas.
• Community Education Public Grants Scheme - with local community groups able to apply for funding to support and promote awareness and understanding of Queensland's rental laws. The grants are offered on an annual basis.
• Funding for Tenant Advice and Advocacy Services TAAS(Q) throughout Queensland in conjunction with the Queensland Department of Communities.

Annual Report

Strategic Plan

Privacy Plan

Client Service Charter

Media Releases

Residential Rental Sector Publications

• Publications for Agents
• Publications for Lessors
• Publications for Park Operators
• Publications for Tenants / Residents
• Median Rents
• Managing General Tenancies
• Handling Tenancy Disputes in the Small Claims Tribunal
• Information Statement: Renting a house or unit in Queensland - Form 17a
• Information Statement: Renting a caravan or moveable dwelling in Queensland - Form 17b

Forms

• General Tenancies
• Rooming Accommodation

Fact Sheets

• Frequently Asked Questions Fact Sheet
• General Tenancies
• Moveable Dwellings
• Rooming Accommodation
• Other Languages

Frequently Asked Questions

• Frequently Asked Questions Fact Sheet
• General Tenancies Information
• Rooming Accommodation Providers