RESIDENTIAL TENANCIES AUTHORITY

Contact details

The Residential Tenancies and Rooming Accommodation Act 2008 applies to premises in Queensland. Details of other state legislation is available on the links page.

Street address

33 Herschel Street
Brisbane QLD 4001

Postal address

GPO Box 390
Brisbane QLD 4001

Telephone

1300 366 311 (for the cost of a local call)

Fax

07 3361 3666

International calls

+61 7 3013 7400

Hours of business

Monday - Friday 8.30am - 5.00pm
Saturday 9.00am - 12.00pm (telephone enquiries only)

Interpreter services

If you have difficulty understanding English, contact the Translating and Interpreting Service (TIS) on 131 450 during RTA hours of business. TIS will telephone the RTA for you at no cost.

Hearing impaired clients

Hearing impaired clients can contact the National Relay Service on 133 677 for assistance with contacting the RTA by phone.

Online enquiries

For enquiries about your rental bond or about the laws covering residential renting in Queensland you may use our enquiries form to submit your enquiry via email to the RTA.

In most cases email enquiries will be answered by the RTA within two business days of the enquiry being received.

If you require an immediate response to your enquiry, contact the RTA by phone.

Note

If you have lodged a dispute resolution request (form 16) with the RTA or have sent paperwork to the RTA regarding an alleged offence under the Residential Tenancies and Rooming Accommodation Act and you have an enquiry about your file, you must contact the RTA by phone.

Complaints management

Use this feedback form to make comments about the RTA's service and send it to us through the post (please see the postal address above). Alternatively, contact the RTA's Client Contact Centre on 1300 366 311.

Website feedback

Use the feedback form to make comments about the RTA website. Your opinions and suggestions help us to improve our website to better meets your needs.