Residential Tenancies Authority

RESIDENTIAL TENANCIES AUTHORITY

Organisational structure

Fergus Smith - General Manager RTA

General Manager - Fergus Smith

Mr Smith was appointed as General Manager of the Residential Tenancies Authority in August 2006.

From 2002, he was the Manager of RTA's Corporate and Investigations Services division. Prior to joining the RTA he held a range of senior management positions in the Department of Housing in areas including policy, strategic planning, research, performance management, housing system initiatives and community housing. He has also been Director of Client Services for the Queensland Treasury Corporation and worked for some time at Queensland TAFE.

The RTA delivers its services through five divisions.

Alan Tupper - Manager Client Contact Services

Client Contact Services - Manager, Alan Tupper


The Client Contact Services Division offers a free telephone information service for tenants, lessors, agents, residents and accommodation providers.



Ray Rapinette - Manager, Corporate Services

Corporate Services - Manager, Ray Rapinette


The Corporate Services Division provides internal service and support to the RTA through Human Resources, Corporate Communications, Finance, Business Improvement, Information Technology, Legal Services and Facilities Management.



Phil Davison - Manager, Dispute Resolution

Dispute Resolution Service - Manager, Phil Davison


The Dispute Resolution Service offers conciliation services through the use of a telephone negotiation service and the facilitation of meetings between dispute parties. The RTA's clients use this service to assist them to resolve disputes outside the Small Claims Tribunal.



David Breen - Manager Policy and Education Services

Policy and Education Services - Manager, David Breen


Policy and Education Services combines the policy development, community education, research and investigations areas. It has a strategic focus on tenancy issues and on working with external stakeholders.



Kylie Lewis - Manager, Rental Bond Services

Rental Bond Services - Manager, Kylie Lewis


The Rental Bond Services Division provides a rental bond service including the processing of all bond lodgements and refunds.



The RTA complies with the Quality Standards of ISO 9001

Quality Management Program


The RTA is certified against the ISO9001:2000 International Quality Standard. The Quality Management Program reviews and assesses the effectiveness of the business management, administration and information systems.
Copyright © 2009. RESIDENTIAL TENANCIES AUTHORITY     http://www.rta.qld.gov.au/