e-Services

e-Services offers the following facilities:

• e-administration: change business contact details.
• e-bond list: view a list of rental bonds managed by them.
• e-bond details: enquire on a particular bond to view some bond information.
• e-refund: submit a claim for the whole bond refund (100%) to be paid to a tenant.

e-Services offers the convenience of providing access to the most up-to-date information almost anywhere and at anytime. It means no more waiting in queues or on the phone. e-Services is a secure site which is protected by the RTA's secure registration and ID system.

Requirements when registering

You must:

• be registered as an agent with the RTA.
• be the principal of a real estate agency or the manager of your business to complete the primary registration.
• provide the RTA with your business bank details.
• provide the RTA with your ABN. 

Registrations must be approved by the RTA. This can take up to seven working days.

Download e-Services - Your step by step registration guide (PDF 787kB)

Getting started and registering for e-Services
How to access, registration requirements, security, system requirements and registration troubleshooting.
Logging into e-Services
Accessing e-Services for the first time, selling rent rolls, time out periods, incorrect passwords and user IDs.
Working with e-Services 
Updating business details, adding users, activating and de-activating users, principal users and additional users, menu items and un-authorised transactions.
Accessing and searching for rental bonds
Searching for rental bonds, downloading bond listings, quarterly reports, missing bonds and what to do if your bond list contains unexpected additional records.
Refunding rental bonds
How to submit refund requests.