• Self resolution
  • Knowing your rights and responsibilities
  • Keeping records
  • Communicating
  • Support and assistance
  • Self Resolution Checklist
• The Dispute Resolution Service
  • Matters not suitable for conciliation
  • Applying for dispute resolution
  • Preparing documents for conciliation
  • The role of the conciliator
  • Preparing for conciliation
• Handling tenancy disputes in the Small Claims Tribunal
  • Introduction
  • Options for resolving disputes
  • Role of the Small Claims Tribunal
  • Applying to a Small Claims Tribunal
  • The hearing
  • After the hearing

Resolving disputes

Disputes can occur between parties involved in rental accommodation, expecially if one the parties does not meet the terms of the tenancy agreement.

These disputes can often be resolved by communicating with the other party, finding out about their rights and responsibilities and following the processes set out in the Residential Tenancies and Rooming Accommodation Act 2008.

The RTA encourages parties to manage and resolve their own disputes however help is available if required.

Self resolution
The Dispute Resolution Service
Handling tenancy disputes in the Small Claims Tribunal