• Self resolution
  • Knowing your rights and responsibilities
  • Keeping records
  • Communicating
  • Support and assistance
  • Self Resolution Checklist
• The Dispute Resolution Service
  • Matters not suitable for conciliation
  • Applying for dispute resolution
  • Preparing documents for conciliation
  • The role of the conciliator
  • Preparing for conciliation
• Handling tenancy disputes in the Small Claims Tribunal
  • Introduction
  • Options for resolving disputes
  • Role of the Small Claims Tribunal
  • Applying to a Small Claims Tribunal
  • The hearing
  • After the hearing

Support and assistance

The RTA's Client Information Officers can provide information about rights and responsibilities under the Residential Tenancies and Rooming Accommodation Act 2008.

If attempts at self-resolution have been unsuccessful, they can provide information about the processes for applying for dispute resolution or to the tribunal for a hearing.

Contact the RTA Client Contact Centre on 1300 366 311.

Other support organisations

Support for tenants

Support for lessors (landlords)

Support for agents

Support for residents

Support for providers