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Information for residents and providers of rooming accommodation

When the resident disagrees with the breach

If the resident doesn't think they have broken the agreement

If the resident has received a notice to remedy breach (form R11) and they are not sure about what they need to do to fix the problem or they disagree with what the provider says they've done, they should follow these steps:

  1. Talk to the provider to discuss the issue and see if they can reach an agreement.
  2. If the resident and provider can't reach an agreement, complete a dispute resolution request (form R16). Once the completed form is received by the RTA, the RTA will contact the resident and the provider to help resolve the issue.
  3. Contact their local Tenant Advice and Advocacy Service (TAASQ) or the Tenants Union of Queensland (TUQ) to have their rights explained to them. They will assist in protecting the resident's rights. They will also help the resident work out what they can do next.

If the provider doesn't try to fix the problem

If the resident has given the manager a notice to remedy breach and they have not fixed the problem by the due date, the resident can:

  1. Speak to the provider to find out why the problem hasn't be fixed.
  2. If there is still a disagreement, contact the RTA. The RTA may be able to help.
  3. Contact the local Tenant Advice and Advocacy Service (TAASQ) or the Tenants Union of Queensland (TUQ) to have their rights explained to them. They will assist in protecting the resident's rights. They will also help the resident work out what they can do next.  
More information

Last Updated: 27 June 2009