Forms & resources

Online Bond Lodgement

You can use the RTA’s Bond Lodgement Web Service to lodge your rental bond online. A rental bond is a security deposit paid at the start of the tenancy.

If you are lodging a bond online for the first time, please refer to our helpful resources below.

Before you begin, you will need:

Tenants

  • your QGov login details (or create a QGov account)
  • your rental property address
  • names and unique email addresses for all tenants
  • your credit/debit card for payment.

Managing parties

  • your QGov login details (or create a QGov account)
  • your organisation’s RTA ID number
  • your rental property address
  • names and unique email addresses for all tenants
  • your credit/debit card for payment.

We recommend having a copy of the tenancy agreement available for reference, as this contains information you will need to successfully complete and submit your online form.

Note: If you do not have Australian-issued identification and cannot verify your digital identity through QGov, you can use the RTA’s paper-based Bond lodgement form or call our helpdesk for assistance on 1300 366 311.

Helpful resources

For tenants

For managing parties

Frequently asked questions (FAQs)

How do I pay a single bond online?

You can pay your bond with a credit or debit card, or via BPAY. If you choose to pay via BPAY, you will be provided with the RTA’s biller code and your customer reference number during the payment process.

An Acknowledgment of Rental Bond will be sent to all parties once the payment has cleared. Please note: BPAY payments will take longer to clear. Visit BPAY for more information.

Payments by credit/debit card will generate a real-time payment receipt which can be used to confirm your bond has been lodged, prior to receiving your official Acknowledgement of Rental Bond from the RTA.

If you pay by BPAY you will not receive a receipt at the time of payment. Confirmation of payment from your online banking may be acceptable as proof of payment, prior to receiving your official Acknowledgement of Rental Bond from the RTA. However, this should be discussed between the relevant parties.

Who is a bond contributor?

A tenant who pays an amount towards the bond is a bond contributor. All bond contributors should be listed on the bond refund/bond.

The RTA will only be able to discuss the bond with parties listed against that bond.


Is it possible to change my bond lodgement amount after submitting?

Yes, you can top-up your bond amount digitally via the RTA’s Bond Lodgement Web Service.

How do I top up the bond if the rent increases?

The Bond Lodgement Web Service can facilitate bond top-ups.

If the bond amount increases due to a rent increase, the bond held by the RTA can also be topped up using the RTA’s paper-based Bond lodgement form and posting the completed form to the RTA with a cheque or money order.

The RTA is developing a Web Service specifically for bond top-ups, which is anticipated to launch by mid-2020. Subscribe to the RTA newsroom to ensure you are kept informed about the launch date.

Can I use RTA Web Services for bulk bond lodgements and payments?

No. RTA Web Services are designed to support single bond lodgements and bond refunds. The RTA is continuing to work on digitising our services and is investigating opportunities to meet the needs of customers who prefer to lodge multiple bonds simultaneously. Subscribe to the RTA newsroom to ensure you are kept updated.

I have a bond loan - can I lodge a bond online?

No, if you have a bond loan with the Department of Housing and Public Works you will need to submit a paper Bond Lodgement form.

After lodging a bond online, how will I be notified it was successful?

The Acknowledgement of Rental Bond will be emailed to you when the payment has cleared. This email will include a bond number to confirm the lodgement has been successful.
Your bond number is unique. You will be required to provide this number when transacting with the RTA, so please store this number carefully.
 

If a tenant lodges and pays the bond online, how will the property manager/owner be notified?

The property manager or owner will receive an Acknowledgement of Rental Bond, containing the bond number, when the payment has cleared.

I received an Acknowledgement of Rental Bond, but the other parties did not – what should I do?

Where an individual has registered through QGov, and/or provided consent to receive notices by email, the RTA will email a copy of the Acknowledgement of Rental Bond to their registered email address once the payment has cleared.

Where an individual is unregistered and/or has not provided consent to receive notices by email, the Acknowledgement of Rental Bond will be posted and will therefore take longer to arrive.

Encourage other parties to consider whether they have consented to email notices, check spam or junk email inboxes and confirm the information provided to the RTA was accurate.
If contact details are not correct, then they, or you, can update online using our Update Your Details Web Service, or by contacting the RTA:

  • phone 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday
  • email helpdesk@rta.qld.gov.au
     

What happens if a new residential address is not yet listed in the Australia Post database?

If an address does not appear in the search results it can be entered manually. For data quality purposes please provide a complete address, including postcode.

Who can I contact for support?

You can call the RTA Contact Centre (please select the Web Services hot button) on 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday, or email helpdesk@rta.qld.gov.au. You can learn more about rental bonds here.