News in brief: Emergency repairs
During the holiday season tenants should ensure they know who to contact if they can’t reach the property manager or owner for emergency repairs. The contact details of a nominated emergency repairer should be listed on the tenancy agreement.
If an emergency repair is needed and the tenant is unable to contact the property manager/owner or the nominated repairer, the tenant may arrange for a suitably qualified person to carry out the emergency repairs up to the value of 2 weeks rent.
Examples of emergency repairs include a burst water service or a serious water service leak, a blocked or broken toilet, a gas leak, a breakdown of the gas, electricity, water supply or other essential service. Check the RTA website or call 1300 366 311 for the full list of emergency repairs.
The property manager/owner must reimburse the tenant for the cost of repairs within 7 days of receiving a copy of the receipt. If the property manager/owner does not comply, the tenant can apply to the Queensland Civil and Administrative Tribunal (QCAT) for an order about the reimbursement.