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No more cheques

Jul 2016

The RTA has made a series of service delivery changes that will affect how tenants can claim a bond refund.

From 1 July, all bonds will be refunded into Australian bank accounts.

Cheques will no longer be issued.

RTA CEO Darren Barlow said he expected tenants and property managers would welcome the change.

"The percentage of clients asking for a direct deposit bond refund has increased from 54% to 89% over the past five years," Darren said.

"Bank account bonds refunds are fast, easy and secure.

"Tenants need to provide up-to-date bank details on the Refund of rental bond (Form 4) and if everyone agrees to the bond distribution we will process the request within 48 hours.

"We will hold any bond refunds due until bank account details are provided on the Refund of rental bond form, on the Client details form, or over the phone."

International students should keep their Australian bank account open until they receive their bond refund.

The change is one of a series of RTA service delivery changes.

From 1 July:

  • all bond refunds will be deposited into Australian bank accounts. Cheques and international money transfers will no longer be issued.
  • a new Change of rental property (Form 3) will replace the Transfer of bond, used when a tenant moves to a new property managed by the same property manager with the same bond amount.
  • hand-delivered payments will no longer be accepted at the RTA’s Turbot Street address.

Anyone wanting more information can call the RTA on 1300 366 311.