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The RTA’s dispute resolution service and you

Winter 2017

While the RTA actively urges property managers/owners and tenants to resolve disputes amicably, there are times when issues can reach an impasse – this is where the RTA can offer guidance.

Before it gets to that point, the RTA encourages all parties to open the lines of communication, be reasonable, and listen to the other parties’ point of view.

This can help you save time, money, and stress.

If self-resolution works, you should put the agreement in writing and ensure both parties sign it. This way, you both know where you stand. If self-resolution doesn’t work, an RTA conciliator may be able to help you facilitate agreement.

Our conciliators are well-trained and impartial, and the dispute resolution service is free.

They help you, and the other person, make informed decisions to reach an outcome that is acceptable to you both. RTA conciliators do not determine who is right or wrong, and they cannot make decisions about disputes.

The process is voluntary and the parties cannot be compelled to take part in the process.

More information is available by contacting the RTA direct on 1300 366 311.

The RTA is the Queensland Government statutory authority that administers the Residential Tenancies and Rooming Accommodation Act 2008. They provide tenancy information, bond management, dispute resolution, investigation, and policy and education services.