Emergency repairs are repairs for:
- a burst water service or a serious water service leak
- a blocked or broken lavatory service
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm, fire or impact damage
- a failure or breakdown of the gas, electricity or water supply to the property
- a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating.
- a fault or damage that makes the property unsafe or insecure
- a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
- a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property
All other repairs are considered to be routine repairs.
- A tenant/resident must notify the property manager/owner or manager in writing of the need for an emergency repair. In an emergency the nominated repairer can be contacted directly if the property manager/owner or manager is unavailable.
- If there is a nominated repairer they should be listed on the tenancy agreement.
- If the property manager/owner/manager or the nominated repairer cannot be contacted, the tenant can arrange a suitably qualified person to carry out the repair. The tenant can pay the repairer themselves and get the money back from the property manager/owner/manager or get the repairer to bill the property manager/owner/manager. They should forward all receipts to the property manager/owner/manager who must pay them back within 7 days.
- If the tenant pays for emergency repairs the cost must not exceed the value of 2 weeks rent.
- If the tenant and property manager/owner/manager do not agree about the emergency repairs, or if the property manager/owner/manager has not reimbursed the tenant within 7 days, they can apply to QCAT for a ruling.
A tenant should not stop paying their rent to force the property manager/owner/manager to undertake repairs. This is a breach of the tenancy agreement.
The RTA encourages people to try to resolve tenancy issues by communicating with each other. Find out more about dispute resolution.