Getting your rental bond back
To get your bond back you should leave the property in the condition it was in when you moved in, apart from fair wear and tear.
Bonds are refunded via direct deposit into Australian bank accounts. Cheques are no longer issued. Provide your up-to-date bank details on the refund form. You can submit a Refund of rental bond (Form 4) online, by mail or in person
Tenants/residents should ensure their forwarding address is on the Refund of rental bond form.
The property manager/owner or provider is not responsible for informing the RTA of the former tenant/resident’s new address.
Refund applications are generally processed within 2-3 working days. There will be delays in payments if the Refund of rental bond does not indicate that all people agree to the distribution of bond money.
- The Refund of rental bond form must contain original signatures and indicate how the refund is to be paid.
- The form must be signed by at least one person who is registered on the bond. This is called making a claim on the bond.
- If the tenant/resident has not specified a forwarding address for a cheque refund, or bank account details for direct credit refund, their bank details can be submitted using a Client details form.
If all agree about bond refund
If the tenants/residents and the property manager/owner or provider agree about the bond refund:
- they all sign the Refund of rental bond form (Form 4) and submit it to the RTA online, by mail or in person
- if the form is signed as agreed by all people the bond refund is generally processed within 2-3 working days
- the fastest way to get a bond refund is to provide bank account details on the bond refund form
If all do NOT agree about refund
If the tenants/residents and lessor/agent/provider do not agree about the bond refund at the end of the tenancy:
Either the tenant/resident OR the property manager/owner or provider can complete and submit a Refund of rental bond (Form 4) to the RTA online, by post (not fax or email) or in person without all the signatures. This is called making a claim on the bond. A Refund of rental bond only requires 1 signature of a person named on the bond record to begin the bond refund process.
The RTA will process this form by:
- releasing any undisputed amounts of the bond as directed on the Refund of rental bond form
- holding any disputed amounts
- sending a Notice of claim to any party who did not sign the form
Then the process is:
- If they do not respond within 14 days, the bond is paid in full to the person who lodged the bond refund form first.
- If they do respond and dispute the claim, they will need to go through dispute resolution with the RTA.
- If an agreement is reached, all people sign the Refund of rental bond form and the bond is paid out as agreed.
- If an agreement is not reached, the person who did not lodge the first Refund of rental bond form can apply to the tribunal for a decision. They must do so within 7 days and notify the RTA in writing that they have lodged the tribunal application by the due date.
- If no tribunal application is lodged, the RTA will pay the bond to the person who first lodged the Refund of rental bond form.