Entering a property

Keeping tenants, property owners and managers safe can help stop the spread of coronavirus

Ensuring the health and safety of tenants, property owners and managers is a priority during the COVID-19 pandemic.

The Queensland Government introduced new laws that ensure properties can still be looked after and tenants, property owners and managers can stay healthy and safe. 

During this time, it’s important that tenants, property owners and managers work together so we can make renting work for everyone.

It’s important all parties:

  • follow public health directives and advice 
  • communicate openly
  • understand each other’s circumstances
  • develop an acceptable solution
  • document any decisions made.

If an agreement can't be reached you can request free dispute resolution with the RTA.


During the pandemic, tenants can refuse entry to their home some circumstances such as:

1.     If they, someone else in their household or their property owner or manager are in quarantine and entry to the property would contravene a public health direction.

2.     If they or someone in their household is a vulnerable person who should limit their contact with other people, this includes:

  • ­people aged 70 years and over
  • ­people aged 65 years and over with an existing medical condition
  • ­people with compromised immune systems or
  • ­Aboriginal and Torres Strait Islander people aged 50 years and over with an existing medical condition.

If either one of the circumstances above applies and tenants refuse physical entry to their property manager or owner for non-essential reasons they must:

  • allow a virtual inspection to take place or to take part in a video conference or 
  • take photos or videos of your property to help monitor its condition or to allow viewings for sale or reletting
  • tenants are not required to purchase equipment, applications or services to allow for a virtual inspection to occur, for example, cameras, phones or internet services.

Property maintenance and repair

Requirements for property owners and agents to conduct routine repairs and maintenance have been relaxed during the COVID-19 pandemic, but tenants can still request these if they or a household member are not subject to a quarantine direction and are not considered vulnerable, and public health directives are followed

Entry is permitted to respond to emergency repairs or to protect the premises from damage. Access must also be given for essential reasons to comply with existing legislation including monitoring smoke alarms and electrical safety switches.

Entering a property fact sheet
Download (PDF 466KB)
Current version: v3 Oct20
Was this page helpful?

Please note that we cannot respond to any comments made here. If you need a response, please contact us

Please select a reson