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Residential Tenancies Authority

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About Us

About us

About us

  • Our promise to you
  • Corporate information
    • Annual report
    • Multicultural Action Plan 2024–25 annual reporting
    • Strategic Plan
      • Previous RTA Strategic Plans
    • Regulator Performance Framework report
    • Privacy plan
    • Compliance and Enforcement Action Plan 2024–26
    • Equity and Diversity Action Plan 2026–27
    • Statement of Expectations and Statement of Intent
    • Stakeholder engagement
  • Songlines – RTA Aboriginal and Torres Strait Islander phone service
  • About our Indigenous artwork
  • RTA careers
  • Legislation
  • Organisational structure
  • Right to information
  • Customer service changes
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Strategic Plan

Strategic Plan

The Strategic Plan 2026-30 sets our future direction and outlines our key objectives and approaches to achieve our vision and purpose.

Our purpose is to provide fair, valued and impactful rental regulation, legislative information and support services with a vision to make Renting that works.

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Previous RTA strategic plans are also available. 

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Information for you

  • Before renting
  • Starting a tenancy
  • During a tenancy
  • Ending a tenancy
  • Forms & resources

About RTA

  • Our promise to you
  • Corporate information
  • Songlines – RTA Aboriginal and Torres Strait Islander phone service
  • About our Indigenous artwork
  • RTA careers
  • Legislation
  • Organisational structure
  • Right to information
  • Customer service changes

Contact us

Phone number (within Australia)  1300 366 311

  +61 7 3224 1600

Location address  Level 11, Midtown Centre, 150 Mary Street
Brisbane Q 4001

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The Residential Tenancies Authority (RTA) acknowledges the Custodians of Country throughout Australia. We pay our respect to them, and to Elders past, present and future.

RTA Indigenous artwork: Chapman N. 2025. Pathways & Connections. (Minjerribah, North Stradbroke Island and Magandjin, Brisbane).