Steve Davidson
Chief Executive Officer (CEO)

Steve is an experienced senior executive with an extensive background in driving strategic transformation, customer-focused service delivery and stakeholder engagement. Steve joined the RTA in 2025 having gained extensive experience leading large organisations. In previous roles, he has successfully managed complex system reforms, digital transformations and governance enhancements that have improved customer experiences and operational effectiveness.

Steve holds the following qualifications and professional memberships:

• Certified Director Australian Institute of Company Directors
• Master of Business Administration, University of Southern Queensland
• Post graduate qualifications in finance, investments and change.

Tracey Madgwick
Chief Customer Experience Officer (CCXO)

Tracey leads the RTA's strategic frontline services including the contact centre, bond management, dispute resolution, and customer experience performance and planning functions. She is also a key advisor on critical customer touchpoints such as the website, customer communications and stakeholder engagement.

With an extensive background in contact centres and customer experience, Tracey is an experienced leader with specialist knowledge in business transformation, project management, and stakeholder engagement.

Before joining the RTA, Tracey held executive and senior management positions at Smart Service Queensland and Brisbane City Council. Tracey is a Non-Executive Director on the Auscontact Board (Australian Contact Centre Association).

Cassie Broomfield
Chief People Officer (CPO) and Acting Chief Regulatory and Assurance Officer (CRAO)

Cassie leads the RTA’s human resources, learning, organisational development, media, communication and stakeholder engagement functions.

With an extensive background in human resources, Cassie is an experienced senior leader with specialist knowledge in learning and organisational development, human resource business partnering, recruitment, change management, data analytics, and employee and industrial relations.

Before joining the RTA in 2018, Cassie led and worked in various human resource functions across the Queensland public sector.

Cassie is currently studying a Bachelor of Human Resources Management with Charles Sturt University and holds the following qualifications and accreditations:

• Certificate IV in Human Resources, Australian Human Resources Institute
• accreditations in change management, first aid and mental health first aid.

Cassie is also Acting as the Chief Regulatory and Assurance Officer, leading the finance, governance, risk, compliance, legal, compliance and enforcement, government relations, strategy, and board secretariat functions. 

Joanna van der Merwe
Acting Chief Digital Officer (CDO) 

Joanna leads the RTA’s Digital Business Centre, overseeing information and communication technology, digital platforms, business intelligence, information management and cyber security.  

With professional credentials in both finance and governance, Joanna brings a strategic cross-functional perspective to technology leadership, aligning IT priorities with organisational goals, ensuring effective risk management and compliance.

Joanna was previously the Chief Financial Officer at the RTA. Before joining the RTA, Joanna held various executive roles at Brisbane City Council as well as roles in the United Kingdom’s private sector in the consumer goods and consumer electronics industries. 

Joanna holds the following qualifications and professional memberships: 

• Chartered Management Accountant, Chartered Institute of Management Accountants
• Member, CPA Australia
• Graduate, Australian Institute of Company Directors.