The Residential Tenancies Authority (RTA) upholds the Charter of victims’ rights (the Charter) when acting and making decisions that affect victims of crime. As an organisation that works with victims of crime, our obligations are covered under the Victims’ Commissioner and Sexual Violence Review Board Act 2024.
How the RTA supports victims of crime
The RTA is committed to supporting all customers, including victims of crime. We value and protect the personal information provided to us, and treat customers with courtesy, compassion, respect and dignity.
If you tell us you are a victim of crime, we can refer you to support services that may help in your situation.
See the useful links below to other support services or read more about our promise to you.
Useful links for victims of crime
- Queensland Police Service – information about reporting crime, crime prevention and resources for victims of crime.
- Find a support service – you can search for support services using this Queensland Government online tool.
- Ask Izzy – a mobile website that can connect you to services you might need if you are in crisis.
- Victim Assist Queensland – financial help if you have been injured or harmed by violent crime.
- Support at court – further support for victims of crime in the Queensland Court system.
Make a complaint
If you are a victim of crime and believe the RTA has not upheld your Charter rights, you can:
- make a complaint to the RTA online or via the paper form below
- make a complaint to the Office of the Victims’ Commissioner.
Alternatively, download the customer feedback form below and send it to RTA, GPO Box 390, Brisbane Q 4001.