Application process
The Residential Tenancies Authority (RTA) provides best practice guidelines to help you confidently navigate the application process.
Tenants/residents and property managers/owners have rights and responsibilities during the application process. Before you start, make sure you understand the:
- requirement to use standardised application forms
- limitations on what information can be requested
- limitations on what documents can be requested (e.g. payslips, identity documents)
- rules about the storage and destruction of personal information.
You can read more about this on our application process page.
Personal information
Property managers/owners are responsible for the personal information that's collected and stored during the application process and tenancy agreement.
These responsibilities include:
- restrictions on the collection of personal information
- how personal information is stored and accessed
- how long personal information can be kept
- how and when personal information is destroyed.
You can learn more on our personal information page.
This short video can help you understand both the application process and personal information.