Planned RTA systems outage
From 5:00pm Thursday 28 May 2026 to 12 midday Monday 1 June 2026, a planned RTA systems outage is required while we update our core systems.
During this time, limited RTA services will be available. Customers are asked to complete any essential tenancy and bond tasks or enquiries before or after the outage period.
The RTA will be raising awareness of this planned outage with customers via direct emails, social media, our call waiting messaging, across the RTA website and through our sector stakeholder groups.
We appreciate your patience while we undertake this essential work.
Key dates
- Outage starts: 5:00pm (Qld time) Thursday 28 May 2026 (limited services available – as outlined below)
- Outage ends: 12 midday (Qld time) Monday 1 June 2026
Outside of this outage period, RTA services operate as normal.
Bond refund requests: Will be processed as normal until 5:00pm (Qld time) Thursday 28 May 2026. Please allow up to 3 business days for the bank to process your bond refund payment. See the bond refunds section below for full details.
Temporary service changes overview
Here’s an overview of what you need to know about the temporary RTA service changes during our planned systems outage period.
We are committed to supporting customers experiencing vulnerability, including those who may be experiencing domestic and family violence or require access to interpreter services. Customers can call us on 1300 366 311 during business hours for escalated support.
For details (including bond lodgement and refund processing cut-off times), see the customer actions for key bond and tenancy tasks section below.
Customer actions for key bond and tenancy tasks
Where possible, customers are encouraged to complete any essential bond or tenancy tasks before or after the planned systems outage from 5:00pm Thursday 28 May 2026 until 12 midday Monday 1 June 2026.
If you expect you will need to progress a bond or tenancy task with the RTA during this time, here’s a detailed breakdown of what you can do before, during and after the outage period to ensure you continue to meet your legislative responsibilities.
Quick guide – new-look RTA Web Services
This quick guide is designed for property managers/owners and customers who regularly use RTA Web Services. It gives an overview of how RTA Web Services will look after the update.
The guide shows side-by-side comparisons of the current and new-look systems so you can get a feel for what’s changed.
When using our new-look RTA Web Services, please read and complete all online forms carefully, as some terminology and options have been updated.
Last updated on 12 May 2026
Note: While the RTA makes every reasonable effort to ensure that information on this website is accurate at the time of publication, changes in circumstances after publication may impact on the accuracy of material. This disclaimer is in addition to and does not limit the application of the Residential Tenancies Authority website disclaimer.