Customers are asked to prepare ahead of a planned RTA systems outage in late May that will see services limited or temporarily unavailable.
We understand this may cause some inconvenience and we are focused on supporting our customers through these temporary changes.
This outage is required to complete essential system updates and is planned to be as short as possible.
Planned outage dates (Queensland time)
- Starts: 5:00pm Thursday 28 May 2026 (limited services available)
- Ends: 12 midday Monday 1 June 2026 (normal services resume)
Service changes during the outage
Temporary customer service changes will be in place during the outage.
Escalated support for customers experiencing vulnerability, including those who may be experiencing domestic and family violence, will still be available.
Read what the changes mean for you and what to do before, during and after the planned outage at rta.qld.gov.au/customer-service-changes (service availability is subject to change).
Top tips – what you should do before the outage
Tenants/residents
- Lodge or increase a bond.
- Submit or respond to a bond refund request.
- Update your personal or bank account details online with the RTA.
- Complete any other bond or tenancy transactions online using RTA Web Services.
Property managers/owners
- Complete any essential tenancy or bond transactions and payments (including bond lodgements, bond refunds, bond searches or downloads of bond lists as needed).
- Submit any in-progress RTA Web Services forms (e.g. bulk bond lodgements) as information will not be saved.
Note: While the RTA makes every reasonable effort to ensure that information on this website is accurate at the time of publication, changes in circumstances after publication may impact on the accuracy of material. This disclaimer is in addition to and does not limit the application of the Residential Tenancies Authority website disclaimer.