The RTA has published our updated compliance and enforcement action plan which sets out our regulatory compliance priorities, approach and enforcement actions for 2026–27.

The Compliance and enforcement action plan 2026–27 includes details on the RTA's proactive compliance program that focuses on a different priority offence for each quarter. The offences in the program were identified through regulatory intelligence and sector insights, with a focus on areas where non-compliance may result in significant community harm or financial disadvantage.

In July to September 2026, the RTA will proactively investigate cases where evidence has not been provided for a bond claim.

Evidence for bond claims

When a property manager/owner makes a claim on the bond or disputes a bond refund request as part of the bond refund process, they must provide supporting evidence to the tenant/resident.

If no evidence is provided in the 14-day timeframe, the tenant/resident can request an investigation from the RTA. If a property manager/owner is found to have not complied, they can face a maximum penalty of 20 penalty units.

The RTA can only investigate whether supporting evidence was provided or not within the required 14-day timeframe. If evidence has been provided, its suitability cannot be investigated or assessed by the RTA.

In situations where there is a disagreement about the evidence provided, tenants/residents and property managers/owners are encouraged to try and self-resolve the issue. If they are unable to reach an agreement, then the RTA's free dispute resolution service may be able to help.

If parties still can't come to an agreement through dispute resolution, they can make an application to the Queensland Civil and Administrative Tribunal (QCAT) for a determination about the suitability of the evidence.

You can find out more by listening to our Evidence for a bond claim or dispute podcast.

Our Compliance and enforcement action plan 2026-27

Our updated Compliance and enforcement action plan 2026-27 outlines:

• priority offences to be investigated for non-compliance
• our proactive compliance program
• enforcement outcomes, proportionate to the severity of the offence
• our role and how we regulate.

In 2026–27, we will focus on alleged conduct and offences that pose the greatest risk of community harm or undermine the confidence in the rental sector. If an offence is confirmed, there are several possible outcomes from an RTA investigation. We take enforcement actions that are proportionate to the severity of the breach, public interest and community impact.

Our proactive compliance program will involve collaboration across government, sector stakeholders and the community to drive compliance across a different focus area each quarter:

• evidence not provided for bond claim
• non-compliance with tenancy application process
• rent not offered at fixed price
• rent increase within 12 months.

Our Compliance and Enforcement and Education teams will collaborate to inform the RTA's information sessions, training and education resources in support of the proactive compliance program.

For more information or tenancy support, you can contact us.