Our role

As Queensland’s rental regulator, we uphold the integrity of rental laws through intelligence-led compliance and enforcement. We collaborate with stakeholders to address emerging risks and take proportionate action against repeat, opportunistic and serious non-compliance, protecting the community and strengthening confidence in a fair and trusted rental system.

This plan outlines the regulatory compliance priorities and enforcement actions we will take in 2026–27.

Priority offences

The RTA investigates reports of non-compliance and takes all concerns seriously. In 2026–27, we will focus on alleged conduct and offences that pose the greatest risk of community harm or undermines confidence in the rental sector including:

• Non-lodgement of bond
• Rent increases within 12 months
• Unlawful entry
• Non-compliance with tenancy application process
• Failure to provide/keep receipts, documents or records
• Evidence not provided for bond claim
• Rent not offered at fixed price.

How we regulate

1. Investigate reports of alleged non-compliance in a timely, consistent way that is proportionate to the seriousness and level of offending.
2. Monitor emerging risks, trends and intelligence to deliver proactive compliance activities and inform regulatory priorities and future policy development.
3. Collaborate with other Queensland Government agencies, regulatory partners and sector stakeholders to strengthen intelligence-sharing and improve regulatory outcomes.
4. Promote compliance through targeted education, stakeholder engagement and accessible information and resources.
5. Continuously improve regulatory practices, processes and capability to align with best practice approaches and deliver efficient, effective and fair enforcement outcomes in the public interest.

Proactive compliance program

Our proactive compliance program focuses on priority offences identified through regulatory intelligence and sector insights where non-compliance may result in significant community harm or financial disadvantage.

We collaborate across government, industry and the community to drive compliance and improve renting outcomes through targeted education, communication and proactive regulatory campaigns.

• July–September 2026: Evidence not provided for bond claim
• October–December 2026: Non-compliance with tenancy application process
• January–March 2027: Rent not offered at fixed price
• April–June 2027: Rent increase within 12 months.

Enforcement outcomes

We apply Queensland regulator model practices and principles to deliver fair, transparent and evidence-based decision-making to ensure responsible use of public resources and effective regulation. Enforcement action is proportionate to the severity of offence, public interest and community expectations.

Enforcement outcomes include: