The RTA’s latest annual report shows how we supported Queensland’s renting community by improving their customer experience, helping customers navigate rental law changes and launching a new stakeholder engagement approach.
The RTA Annual Report 2024–25 is now available and documents the RTA’s achievements and performance over the last financial year against the RTA Strategic Plan 2022–26.
Annual report highlights reel
Fast facts: RTA service data highlights
- answered 341,728 calls with an average customer satisfaction rating of 83%
- conciliated 23,408 disputes and resolved 77.5% where both parties agree to participate
- finalised 600 investigations into alleged non-compliance
- 79.9% of all bond and tenancy forms were submitted via digital channels
- provided same-day processing of bond refunds at 0.7 days on average
- returned $4.7 million outstanding rental bonds to 4,201 customers
- reached over 5,000 people through 134 community education and stakeholder engagement activities
- published our new stakeholder engagement framework and stood up new working groups
- launched RTA Instagram as another channel to reach and educate Queenslanders on rental law rights and responsibilities.
A complete summary of all RTA financial year achievements can be found on pages 46–49 of the report.
Fast facts: Queensland rental sector data highlights
- $600 was the median rent, a 3.4% increase since 2023–24
- 631,805 bonds were held by the RTA for rental properties
- 49.6% of tenancies were houses, 35.1% were flats/units and 10% were townhouses
- 87.8% of rental properties were managed by real estate agents and property managers/providers
- 21.8 months was the median length of a tenancy for a house.
Complete RTA data about Queensland’s rental sector in 2024–25 can be found on pages 8–12 of the report.
Note: While the RTA makes every reasonable effort to ensure that information on this website is accurate at the time of publication, changes in circumstances after publication may impact on the accuracy of material. This disclaimer is in addition to and does not limit the application of the Residential Tenancies Authority website disclaimer.