Online Bulk Bond Lodgement

Changes to Queensland rental laws came into effect from 6 June 2024. Further changes began on 30 September 2024. Learn more.

You can use the RTA’s Bulk Bond Lodgement Web Service to lodge multiple bonds and bond increases online and pay for them in one easy transaction, via BPAY.

This Web Service can only be used by joint lessors, agents, student accommodation providers and other property managers working on behalf of an organisation. If you are a private landlord or a tenant, please lodge your bond via the single Bond Lodgement Web Service.

Note: for the best user experience, the RTA recommends using a browser other than Internet Explorer to access Web Services.

Before you begin, you will need:

your QGov login details (or create a QGov account)
your organisation/joint lessor partnership’s RTA ID
the main email address which the RTA uses for communicating with your business/joint lessor partnership
the rental property addresses associated with each bond
names and unique email addresses for all tenants associated with each bond
each property's bond number (for bond increases only).

Note: If you do not have Australian-issued identification and cannot verify your identity through QGov, you can use the RTA’s paper Bond lodgement form and post it to the RTA. The RTA cannot verify your identity on behalf of QGov.

Remember: It is an offence for a person to knowingly give the RTA documents that contain false or misleading information. This applies to all forms of written communication to the RTA, not just submitting online forms. It also applies to anyone who provides information to the RTA, not just tenants/residents and property managers/owners.

By submitting information through RTA Web Services to the RTA, you affirm that, to the best of your knowledge, the information provided by you through this Web Service is accurate and truthful and you confirm that the document is not false or misleading in any material particular.

Information on QGov, including how to create a QGov account, is available on the RTA's Understanding QGov page.

Bulk Bond Lodgement process

Follow the five steps below to use the Bulk Bond Lodgement Web Service.

Enter your details – this includes your organisation/joint lessor partnership’s main email address and RTA ID
Add bond increases – use the Add bond increase button to add bond increases to the bulk lodgement. Once you’re finished, click on the continue button to proceed to the new lodgements page
Add bond lodgements – use the Add new lodgement button to add a bond to the bulk lodgement. Once you’re finished, click continue to proceed to the summary page
Review and submit – review your bond increases and bond lodgements on the summary page. Use the edit buttons if you need to change any of the details before you submit your bulk bond lodgement.
Pay via BPAY – once you submit your bulk bond lodgement, a BPAY code will be generated which you can use to pay for your bulk bond lodgement.

Important: each bulk bond lodgement will remain open for 10 days. After this time, it will be deleted.

The video below gives you a more detailed step-by-step overview of how to use the Bulk Bond Lodgement Web Service.

Frequently asked questions (FAQs)

What is the new rule regarding the maximum bond amount?

From 30 September 2024, the maximum bond allowed to be taken is equivalent to four weeks' rent, regardless of the weekly rent amount. It is a breach of the Act to take a bond exceeding four weeks' rent, with a maximum penalty of 20 penalty units.

Can I use this Web Service to submit a single bond lodgement/bond increase?

We recommend using the single Bond Lodgement Web Service if you only want to lodge one bond or bond increase.

What is an RTA ID and where can I find it?

The RTA ID is a unique number assigned to joint lessors and organisations. Customers need to enter this number to access RTA Web Services on behalf of an organisation or a joint lessor partnership.

The RTA will have sent the RTA ID to the main email address which your organisation/joint lessor partnership uses to transact with us. If you can’t find your RTA ID, please contact us for assistance (Monday - Friday, 8.30am - 5pm, excluding public holidays).

Can I pay for the bulk bond lodgement using BPAY from a trust account?

Yes. The Office of Fair Trading (OFT) has amended the AFA Regulation to allow agents to pay for a bulk bond lodgement via BPAY and still meet their recordkeeping requirements.

The contributors for one or more of the bonds/bond increases I want to lodge do not have an email address. What should I do?

All bond contributors need a unique email address to access RTA Web Services. If one or more bond contributor does not have an email address, please use the paper Bond lodgement form for this bond lodgement/bond increase. You can submit all the other bonds/bond increases in the bulk lodgement via this Web Service.

Do I need to complete every field to be able to submit a digital form in Web Services?

No, not all fields are compulsory. Mandatory fields are marked with an asterisk, and you cannot proceed if these fields are left blank. The RTA only collects information we require to complete the bulk lodgement.

Can I save my bulk bond lodgement and complete it later?

Yes. Your unsubmitted bulk bond lodgements will be automatically saved when you exit the Web Service. You will be able to come back and continue where you left off.

Remember, it’s a legislative requirement to lodge a bond within 10 days of receiving payment from the bond contributors. The Bulk Bond Lodgement Web Service only stores unsubmitted bulk lodgements for 10 days. After this time, the bulk bond lodgement will be deleted.

Is there a limit to the number of bonds/bond increases that I can submit in a bulk bond lodgement?

Yes. Each bulk bond lodgement is capped at a maximum of 50 bonds/bond increases or a maximum value of $50,000 (whichever maximum is reached first).

What's the session timeout length when using Web Services?

For security purposes, your Web Services session time is limited to two hours. After this time has elapsed you will be automatically logged out. We recommend you periodically refresh your browser if you need to gather information before returning to complete and submit your digital form.

I've received an error message saying the RTA does not have an email address for my organisation/joint lessor partnership. What should I do?

For security reasons, joint lessors and organisations must provide the RTA with an email address before using Web Services. This should be the main email address that your business/joint lessor partnership wants to use to transact with the RTA.

You can’t use Web Services to add an email address for an organisation or joint lessor partnership. You should instead register the organisation or joint lessor partnership’s email by completing the Update your details paper form and emailing a signed copy to bonds@rta.qld.gov.au (<5MB), or by posting the form to the RTA at GPO Box 390, Brisbane Q 4001. Joint lessors can also register their email address with the RTA by contacting us.

I submitted a bulk bond lodgement via this Web Service, but I didn't receive a confirmation email from the RTA. What should I do?

You should receive a confirmation email from the RTA within 30 minutes of submitting your form. Please check your spam or junk email inbox in the first instance. If you do not receive a confirmation email from the RTA, please contact us.

Residential Tenancies Authority

RTA Web Services