Rental law changes around ending tenancies, renting with pets and the introduction of repair orders commenced on 1 October 2022.

Be scam aware

You can update your details securely with the RTA by using RTA Web Services, posting a completed paper form to the RTA or by calling us directly on 1300 366 311, where our staff will ask you to verify your identity before accessing, discussing or making any changes to your information held by the RTA.  

Any official RTA electronic correspondence will always come from an email address. If you are ever suspicious of a request or have received an unexpected communication from the RTA, please report it to us by calling our Contact Centre on 1300 366 311, Monday to Friday, 8.30am - 5pm (excluding public holidays).


1300 366 311

(cost of a local call)
International calls: +61 7 3224 1600

Postal address

GPO Box 390
Brisbane Q 4001

Physical address

**For the health and safety of our customers and staff, the RTA recommends calling our Contact Centre for tenancy or rental bond enquiries. You can also use RTA Web Services 24/7 for essential bond transactions.

Level 11, Midtown Centre, 150 Mary Street
Brisbane Q 4001 


Monday – Friday: 8.30am - 5pm (excluding public holidays)

RTA Web Services is available 24 hours a day, 7 days a week for bond lodgements, bond refunds, bond disputes and updating customer details.


Interpreter services

If you require an interpreter, please contact Translationz on (07) 2000 4600 during RTA hours of business. Translationz will telephone the RTA for you at no cost.

Hearing impaired customers

If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.

TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service

Submit an enquiry

To submit an enquiry online, select a topic from the list below. We aim to respond within two business days of your enquiry being received.


For media enquiries, email

Was this page helpful?

Please note that we cannot respond to any comments made here. If you need a response, please contact us

Please select a reson