Changes to Queensland rental laws came into effect from 6 June 2024. Learn more about the changes and what they mean for you.

Be scam aware

You can update your details securely with the RTA by using RTA Web Services, completing the Update your details paper form and emailing or posting a copy to the RTA, or by calling us directly on 1300 366 311, where our staff will ask you to verify your identity before accessing, discussing or making any changes to your information held by the RTA.  

Any official RTA electronic correspondence will always come from an email address. If you are ever suspicious of a request or have received an unexpected communication from the RTA, please report it to us by calling our Contact Centre on 1300 366 311, Monday to Friday, 8.30am - 5.00pm (excluding public holidays).


1300 366 311

(cost of a local call)
International calls: +61 7 3224 1600

Postal address

GPO Box 390
Brisbane Qld 4001

Physical address

**For the health and safety of our customers and staff, the RTA recommends calling our Contact Centre for tenancy or rental bond enquiries. You can also use RTA Web Services 24/7 for essential bond transactions.

Level 11, Midtown Centre, 150 Mary Street
Brisbane Q 4001 


Monday – Friday: 8.30am - 5.00pm (excluding public holidays)

RTA Web Services is available 24 hours a day, 7 days a week for requesting bond refunds, submitting individual and bulk bond lodgements, updating customer details, changing bond contributors, and requesting tenancy and bond related dispute resolution.


Other languages

You can access a free interpreter service by calling the RTA (Monday to Friday, 8.30am to 5.00pm – AEST time zone).

Calling from within Australia
Call 1300 366 311.

Calling from overseas
International callers: +61 7 3224 1600 (+10 hours UTC).

Hearing impaired customers

If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.

TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service

Submit an enquiry

To submit an enquiry online, select a topic from the list below. We aim to respond within two business days of your enquiry being received.