Songlines is our new Aboriginal and Torres Strait Islander phone service.
- Phone 1800 524 212
- Free phone call Monday to Friday from 8:30am to 5:00pm.
This new dedicated phone line aims to help connect Aboriginal and Torres Strait Islander customers with the information and resources they need to support their rental journey. Songlines refers to the pathways of knowledge and maps of the land that link people, place and practices in Aboriginal and Torres Strait Islander cultures.
How the service can support you
Our trained staff will provide you with a culturally safe experience when answering your questions about renting in Queensland. They will give you information and resources relevant to your rental situation to help guide you to make the right decision. Your call can be as long or as short as you need it to be.
You also have the option of using our free interpreter service which offers 15 Aboriginal and Torres Strait Islander languages.* Please phone (07) 3123 4887 to book an appointment with translation service provider, Translationz.
Help us help you
Make sure you have any helpful information with you before calling us. This might be your RTA identification number or the reference number on an RTA form. If your call is a general enquiry, we can help with that too.
During the call, please let us know if your contact details or address have changed. Your privacy is important to us, so we never share this information with anyone unless required to by law.
What we cannot do
The RTA cannot provide legal advice. You should get your own professional or legal advice about your situation if necessary. Ask about our free dispute resolution service which may be an option depending on your circumstances.
Help us do better
Your feedback is important to help us improve our services for all Aboriginal and Torres Strait Islander customers. Please let us know how we can do better by contacting us.
*Interpreter service languages
| Language | Location represented |
|---|---|
| Yumplatok | Popular Torres Strait Islander language (QLD) |
| Kalaw Lagaw Ya | West and Central Torres Strait Islander (QLD) |
| Kalaw Kawaw Ya | South Torres Strait Islander and Cape York (QLD) |
| Wik Mungkan | Far North QLD |
| Alyawarr | North-east of Alice Springs |
| Anmatyerr | Alice Springs and Tennant Creek |
| Dhuwaya | Yirrkala (North-East Arnhem Land) |
| Djambarrpuyngu | Echo Island (North-East Arnhem Land) |
| Gurindji Kriol | Victoria River (Northern Territory) |
| Kunwinjku | West Arnhem Land |
| Pintupi-Luritja | Lake MacDonald and Lake Mackay |
| Pitjantjatjara | Northern South Australia and southern Northern Territory |
| Warlpiri | Central Australia |
| Western Arrarnta | West of Alice Springs |
| Yankunytjatjara | North-west South Australia |
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