Songlines: our dedicated phone line

Songlines is our new Aboriginal and Torres Strait Islander phone service. This new dedicated phone line aims to help connect Aboriginal and Torres Strait Islander customers with the information and resources they need to support their rental journey. Songlines refers to the pathways of knowledge and maps of the land that link people, place and practices in Aboriginal and Torres Strait Islander cultures.

Phone 1800 524 212

Free phone call Monday to Friday from 8:30am to 5:00pm.

How the service can support you

Our trained staff will provide you with a culturally safe experience when answering your questions about renting in Queensland. They will give you information and resources relevant to your rental situation to help guide you to make the right decision. Your call can be as long or as short as you need it to be.

You also have the option of using our free interpreter service which offers 15 Aboriginal and Torres Strait Islander languages.* Please phone (07) 3123 4887 to book an appointment with translation service provider, Translationz.

Help us help you

Make sure you have any helpful information with you before calling us. This might be your RTA identification number or the reference number on an RTA form. If your call is a general enquiry, we can help with that too.

During the call, please let us know if your contact details or address have changed. Your privacy is important to us, so we never share this information with anyone unless required to by law.

What we cannot do

The RTA cannot provide legal advice. You should get your own professional or legal advice about your situation if necessary. Ask about our free dispute resolution service which may be an option depending on your circumstances.

Help us do better

Your feedback is important to help us improve our services for all Aboriginal and Torres Strait Islander customers. Please let us know how we can do better by contacting us.

*Interpreter service languages

LanguageLocation represented
YumplatokPopular Torres Strait Islander language (QLD)
Kalaw Lagaw YaWest and Central Torres Strait Islander (QLD)
Kalaw Kawaw YaSouth Torres Strait Islander and Cape York (QLD)
Wik MungkanFar North QLD
AlyawarrNorth-east of Alice Springs
AnmatyerrAlice Springs and Tennant Creek
DhuwayaYirrkala (North-East Arnhem Land)
DjambarrpuynguEcho Island (North-East Arnhem Land)
Gurindji KriolVictoria River (Northern Territory)
KunwinjkuWest Arnhem Land
Pintupi-LuritjaLake MacDonald and Lake Mackay
PitjantjatjaraNorthern South Australia and southern Northern Territory
WarlpiriCentral Australia
Western ArrarntaWest of Alice Springs
YankunytjatjaraNorth-west South Australia

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