Applications under the RTI Act and Privacy Act are not a process to ask for general information, or to seek answers to questions. If you are unsure of what information may be held by the RTA, view the section below where this is outlined.
Formal applications for documents do not guarantee access. The RTA may not be able to give you access to any or all the documents requested for the following reasons:
- if they are exempt from release, or on balance, would be contrary to public interest to release
- any documents which contain personal information of another person (without their consent)
- when the release is inconsistent with, or prohibited under the law (e.g., the RTI Act or Privacy Act, or any other Act)
- information relating to a current open investigation or prosecution or other law enforcement activities
- information that is subject to legal professional privilege
- if external consultation is needed to decide on an outcome
- information is relating to a current dispute resolution case except where the applicant is a party to the dispute or acting on behalf of a party to the dispute
- the request is unreasonable.
Specific provisions relate to conciliation conducted through the RTA's dispute resolution service, which protects the confidentiality of the conciliation process and prevents any information from being released about the process. Any notes taken by conciliators during the process are destroyed upon completion.