The RTA’s free dispute resolution service helps tenants/residents and property owners/managers to resolve disputes quickly without the need for your matter to go to the Queensland Civil and Administrative Tribunal (QCAT).

The Queensland Civil and Administrative Tribunal (QCAT) decides a range of tenancy disputes.

When a matter is unsuitable for conciliation, the RTA will issue a Notice of unresolved dispute and the matter may be taken to the Queensland Civil and Administrative Tribunal (QCAT) for a decision about a dispute.

This Web Service can be used to request conciliation for tenancy disputes between the property managers/owners and tenants/residents. Either the managing party or the tenant can submit a request for RTA dispute resolution. 

Whether you are the property manager/owner or the tenant/resident, you can take proactive steps to resolve your own tenancy issues.

This video series, produced by Tenants Queensland helps tenants navigate the dispute resolution and QCAT processes.