If you have concerns about renting in Queensland, the RTA is here to help.

  • Request an investigation into potential breaches of Queensland rental laws.
  • Request free RTA dispute resolution for support in resolving tenancy and bond matters.
  • Make a complaint relating to RTA services.

Applying for dispute resolution

The RTA’s free dispute resolution service helps tenants/residents and property owners/managers to resolve disputes quickly without the need for your matter to go to the Queensland Civil and Administrative Tribunal (QCAT).

Applying to QCAT

The Queensland Civil and Administrative Tribunal (QCAT) decides a range of tenancy disputes.

Matters unsuitable for conciliation

When a matter is unsuitable for conciliation, the RTA will issue a Notice of unresolved dispute and the matter may be taken to the Queensland Civil and Administrative Tribunal (QCAT) for a decision about a dispute.

Tenancy Dispute Resolution Web Service

This Web Service can be used to request conciliation for tenancy disputes between the property managers/owners and tenants/residents. Either the managing party or the tenant can submit a request for RTA dispute resolution. 

How to resolve tenancy issues

Whether you are the property manager/owner or the tenant/resident, you can take proactive steps to resolve your own tenancy issues.

Preparing for dispute resolution

Understanding how to prepare for your dispute resolution teleconference will help you make the most out of your teleconference and improve your chances of reaching a mutually agreeable outcome.

Video series: dispute resolution and QCAT

This video series, produced by Tenants Queensland helps tenants navigate the dispute resolution and QCAT processes.