Tenancy issues typically occur when there’s been a misunderstanding between parties due to miscommunication, or when someone has not met the terms of their agreement. 

The RTA encourages property managers/owners and tenants/residents work together to try and self-resolve tenancy issues in the first instance. 

If parties are unable to reach an agreement through self-resolution, they can apply for free dispute resolution with the RTA. 

If parties are still unable to reach an agreement, or if the matter is unsuitable for conciliation with the RTA, parties also have the option to pursue further options through the Queensland Civil and Administrative Tribunal (QCAT).  

Self-resolving tenancy issues

Whether you are the property manager/owner or the tenant/resident, you can take proactive steps to prevent and resolve any tenancy issues that may occur.

RTA dispute resolution service

The RTA’s free dispute resolution service helps tenants/residents and property owners/managers to resolve disputes quickly without the need for your matter to go to the Queensland Civil and Administrative Tribunal (QCAT).

QCAT dispute options

The Queensland Civil and Administrative Tribunal (QCAT) decides a range of tenancy disputes.

Video series: dispute resolution and QCAT

This video series, produced by Tenants Queensland helps tenants navigate the dispute resolution and QCAT processes.