Compliance & enforcement

The RTA is committed to upholding and enforcing compliance with the Residential Tenancies and Rooming Accommodation Act 2008 (the Act). The RTA takes effective and proportional enforcement actions in the public interest to protect Queenslanders from repeat, opportunistic and serious non-compliant behaviours.

The RTA encourages tenants/residents and property managers/owners to try to resolve disagreements in the first instance by proactively communicating with each other. If disputes arise, such as bond refund disputes, and are unable to be self-resolved, the RTA’s free dispute resolution service may be able to assist and provides conciliation to help the parties reach a mutually agreed outcome.

It’s important to note that investigations are focused on upholding compliance, and do not recover monies or provide compensation.

Read the RTA's Compliance and Enforcement Action Plan 2024.

Overview - RTA Compliance and Enforcement

Learn about how the RTA's Compliance and Enforcement team undertakes investigations to uphold compliance in the rental sector.

Frequently asked questions

Find the answers to frequently asked questions when it comes to RTA investigations.