How to request an investigation


Rental law changes introducing minimum housing standards came into effect for new tenancies (including renewed tenancy agreements) from 1 September 2023, and will come into effect for all remaining tenancies on 1 September 2024.

Before requesting an investigation

Customers should read the Guide to RTA investigations fact sheet and the Overview – RTA Compliance and Enforcement web page.

How to request an investigation

Step 1: If you wish to make a complaint about a potential breach of Queensland rental laws, complete the questionnaire below to assess if your complaint is suitable for investigation.

Step 2: If your complaint is suitable for investigation, you can complete an RTA Investigation Request Kit (link will be provided in the questionnaire). When submitting an Investigation Request Kit, it is important to provide all the requested information and evidence when submitting the kit. An Investigation Request Kit can also be provided by contacting the RTA.

If your complaint relates to RTA’s services, you can complete the RTA's online complaints form.

Step 3: If your complaint is not suitable for investigation, you will be directed to the relevant RTA service or information that can assist you with your situation.

Questionnaire — Investigation Request Kit

Has your bond been lodged with the RTA?
Have you attempted to resolve this with the other party?
Have you requested dispute resolution assistance from the RTA?
Are you concerned about the amounts being claimed in the bond refund process?
Has your dispute resolutions matter finalised?
Is the other party a real estate agent or on-site manager?
Are there any other concerns you wish to have investigated in addition to a bond not being lodged and/or rent money being used for another purpose?
Is your concern relating to a breach of your agreement?
Is your concern relating to a disagreement over property maintenance?
Is your concern relating to a Queensland Civil and Administrative Tribunal (QCAT) repair order which has not been compiled with by the due date on the order?
Are you concerned that an offence occurred against the RTRA Act 2008?
Has the alleged offence occurred less than 2 years ago?
Is your concern regarding rent being used for another purpose by a real estate agent or on site property manager? (e.g. to cover a water bill or pay for repairs)
Are there any others concerns you would like to have investigated?

Frequently asked questions