Before requesting an investigation
Customers should read the Guide to RTA investigations fact sheet and the Overview – RTA Compliance and Enforcement web page.
How to request an investigation
Step 1: If you wish to make a complaint about a potential breach of Queensland rental laws, complete the questionnaire below to assess if your complaint is suitable for investigation.
Step 2: If your complaint is suitable for investigation, you can complete an RTA Investigation Request Kit (link will be provided in the questionnaire). When submitting an Investigation Request Kit, it is important to provide all the requested information and evidence when submitting the kit. An Investigation Request Kit can also be provided by contacting the RTA.
If your complaint relates to RTA’s services, you can complete the RTA's online complaints form.
Step 3: If your complaint is not suitable for investigation, you will be directed to the relevant RTA service or information that can assist you with your situation.