Rent cards are increasing in popularity, however a tenant does not have to agree to pay rent this way.
Rent cards allow rent payments to be processed by a third party (e.g. REConnect oneCard, DEFT Card, LJ Hooker Priority Card).
The tenant is usually charged a monthly service fee and may be liable for a range of other fees and charges (e.g. dishonour fee).
If the property manager/owner would like the tenant to use a rent card they must also offer the tenant two other approved ways to pay the rent (e.g. by cheque, EFTPOS or direct debit).
The RTA does not get involved in disputes between the rent card company and a tenant.
The property manager/owner must ensure the tenant is fully aware of all charges, fees and rules associated with rent cards. The tenant should make sure they understand this detail before signing the tenancy agreement or rent card contract.
The RTA does not provide conciliation for any dispute between a rent card provider and a tenant.