New laws in effect from 6 June 2024

• Rent bidding – rent bidding or accepting rent offers higher than the advertised price, are banned
• Maximum rent in advance – a property manager/owner cannot, at the start of a new tenancy, solicit, accept or invite a tenant to pay more rent in advance that exceeds two weeks for a periodic tenancy agreement, a rooming accommodation agreement or movable dwelling tenancy agreement and one month for a fixed tenancy agreement, even if a prospective tenant makes an offer to pay more than the amount prescribed in the legislation
  Note: throughout the course of a tenancy, a tenant may negotiate how much rent in advance can be paid
• Rent increases – are limited to 12 months and are attached to the property instead of the tenancy. Written agreements must state the date of the last rent increase
• Exemptions for rent increases – exempt property managers/owners and exempt providers/agents will be exempt from minimum period to increase rent. The Act provides definitions for an exempt property manager/owner and an exempt provider
• Evidence of last increase – a tenant may (by written notice) request from a managing party, evidence of the day of the last rent increase, which must be provided within 14 days. The requirement to provide evidence of a rent increase does not apply if the premises is purchased within 12 months of commencement, and the property manager/owner does not have information about the date of the last rent increase
• Undue hardship – a managing party may apply to Queensland Civil and Administrative Tribunal (QCAT) for permission to increase rent within 12 months due to undue hardship. The tribunal must have regard to any representation made by the tenant in relation to affordability and ability to continue to pay rent
• Fixed price – rooming accommodation must be advertised at a fixed price.

Upcoming changes (dates to be advised)

• Re-letting costs – will be calculated on the remaining time on the tenancy or rooming agreement and whether the fixed term agreement is greater or less than three years
• Rent payments – tenants must be offered two ways to pay rent including a way that does not incur more than usual bank costs and is reasonably available to a tenant
• Disclosing benefits – any financial benefits received by managing parties regarding rent payments must be disclosed
• Utility bills – a tenant must receive utility bills within a four-week timeframe unless the managing party has a reasonable excuse, otherwise the tenant does not need to pay. There are also changes to how water charges are calculated and can be charged when a tenancy begins or ends during a billing period. 

New laws in effect from 6 June 2024

• Smoke alarms – new grounds for entry to rooming accommodation to install, maintain or repair smoke alarms. 

Upcoming changes (dates to be advised)

• Entry notice period – the minimum entry notice period has increased from 24 hours to 48 hours
• Entry frequency – new limits apply to the frequency of entry after a notice to end the tenancy has been issued.

New laws in effect from 6 June 2024

• Commercial bond loans – the process for refunding bonds involving commercial bond loan suppliers has changed
• Bond for rooming accommodation – bonds must be lodged for each room where the owner lives on the premises and there are no more than three rooms available for rent, as well as student accommodation
• Bond disputes – if a bond dispute is dismissed or withdrawn at Queensland Civil and Administrative Tribunal (QCAT), the RTA can release the bond as per the original request.

Upcoming changes (dates to be advised)

• Maximum bond – no more than four weeks rent can be requested by a managing party. There will be provision in certain circumstances for tenants to request a refund of bonds paid over the maximum amount prior to these changes coming into effect
• Evidence for bond claims – when making a bond claim or disputing a bond, the managing party must provide the tenant with supporting evidence within 14 days of lodging a claim or dispute.

New laws in effect from 6 June 2024

• Establish new regulations – three new Heads of Power (regulations) will be established to oversee the development and implementation of (1) a new portable bond scheme (2) a rental sector code of conduct and (3) applications to make modifications for safety, security or accessibility
• Providing false and misleading information – expanded to include ‘the authority’ (RTA) and penalty provisions apply
• Greater enforcement – new offence provisions allow the RTA to take greater enforcement actions to uphold compliance with the Act. 

Upcoming changes (dates to be advised)

• Information sharing – the RTA will have the ability to share information with other regulatory bodies including the Office of Fair Trading
• New regulations commence – three new Heads of Power (regulations) commence for (1) the new portable bond scheme (2) a rental sector code of conduct and (3) applications to make modifications for safety, security or accessibility—more information will be available once regulations have been developed.

New laws in effect from 6 June 2024

• Ending tenancies – greater clarity on ending tenancies in the following situations: a short tenancy for moveable dwellings, when a community title scheme (that is, a body corporate for units or townhouses) is terminated and changes to terminology with regards to ending a tenancy due to student entitlement
• Goods left behind – for managing parties to contact former tenants where goods are left behind and revised process of advertising stored goods
• Domestic and family violence – amendments to terminology and expansion of confidentiality requirements
• Other – in general, some terminology and minor amendments have changed and while some penalty provisions have been added, others have been increased.

Upcoming changes (dates to be advised)

• Rental application process – a new standardised rental application form will be created and must be used when a tenant is applying for a rental property. Managing parties will need to provide prospective tenants with an option to lodge this form in ways other than using third-party platforms. There are also new guidelines on what information managing parties may request from prospective tenants during the rental application process
• Protecting privacy – new limits apply to the personal information that can be requested and collected by managing parties
• Request for fixtures and structural changes – revised process for a tenant to request fixtures and structural changes (in writing) to the managing party who must respond within 28 days.

• A property manager/owner must not solicit, invite, or accept an offer of rent higher than the advertised prices. Penalties apply.
• At the start of the tenancy, the property manager/owner cannot solicit, invite an offer, or accept an offer of rent in advance for more than one month for a general tenancy agreement, two weeks for rooming accommodation, and two weeks for moveable dwellings. Penalties apply.
• The tenancy agreement must state the date of the last rent increase. However, an exempt property manager/owner/provider is not required to provide this information. The requirement to provide the date of the rent increase in the tenancy agreement is not applicable for property managers/owners if the rental property is purchased within 12 months of the tenancy commencing, and the property manager/owner does not hold information about the day of the last rent increase for the premises.
• During the tenancy, a tenant may request the property manager/owner/provider to provide evidence about the last day of the rent increase, and they must supply the tenant with evidence within 14 days after receiving a written request. Penalties apply. 

The Residential Tenancies and Rooming Accommodations Act 2008 sections 82A and 97A define an exempt lessor and an exempt provider. 

A property manager/owner must not solicit, invite an offer, or accept an offer from a prospective tenant for more than one month for a fixed-term tenancy agreement, two weeks for a periodic tenancy, moveable dwelling agreement, and rooming accommodation agreement. Penalties apply.

Requesting rent during a period in which rent has already been paid is an offence.

Throughout the course of a tenancy, a tenant/resident may negotiate how much rent in advance can be paid.
 

Rent can only be increased if it has been at least 12 months since the current rent amount became payable for the residential premises. The 12-month minimum period continues to apply if there is a change to the rental property manager/owner or tenant. Penalties apply.

If a customer would like to obtain evidence of the date of the last rent increase for their rental property, they should contact their property manager/owner and request the information in writing.

A customer would need to make a formal application as set out in the Right to Information Act 2009 (RTI Act) and Information Privacy Act 2009 (Privacy Act) to request this information from the RTA.

For more information visit our Rent increases webpage.

From 6 June 2024, the legislation requires property managers/owners to provide the date of the last rent increase in a general tenancy and rooming accommodation agreement. There is no specific exemption for situations such as when a property is purchased within 12 months of a new tenancy starting, and property managers/owners do not have the information of the date of the last rent increase. Additionally, the legislation does not address the situation where an owner who previously lived in the property begins renting it out for the first time and is unable to provide the date of the last rent increase.

The Residential Tenancies Authority (RTA) recommends that property managers/owners communicate to the tenant in writing if they cannot provide the date of the most recent rent increase at the beginning of a tenancy including the reason why that information cannot be provided.

Tenants can ask for evidence of the last rent increase if they have concerns about compliance with the legislation, however, if the property was purchased within 12 months of the start of the tenancy, the property manager/owner is not required to provide evidence if they do not have it. 
Please note: that under the legislation an owner is deemed to have evidence of the last rent increase if they, or their agent (e.g. real estate agent, property manager, lawyer) has this information in their possession or control.

If the issue cannot be resolved through self-resolution, the customers may request a dispute resolution through the RTA or a tenant can request an investigation by the RTA.

If a bond is taken, it must be lodged with the RTA.

If you are head tenant or property manager/owner and you are renting less than three bedrooms in a property, and you reside at the property, there are new laws that require you to lodge a bond with the RTA if one is taken.

If you are a property manager/owner or provider and take a bond from a tenant or resident, you must lodge it with the RTA within 10 days of receiving the bond. Penalties apply. 
 

In cases where a tenant has a commercial bond loan, the bond will be refunded to the tenant. Any outstanding debt owed by the tenant to the commercial bond provider is a matter for the parties involved.

Where a tenant has a bond loan provided from the Department, the Act requires the RTA to refund bonds directly to the Department for any outstanding bond loan amount owed, with any remaining amount refunded to the tenant. For more information, visit our bond loan webpage.