RTA quarterly data

Each quarter, the Residential Tenancies Authority (RTA) publishes key statistics about the services we deliver to make renting work for everyone. It’s part of our commitment to expanding data releases to better inform the rental sector on current needs, emerging issues, service delivery and trends.

We publish data that breaks down our core service offerings, including:

customer support
bond management
compliance and enforcement
dispute resolution.

This data is updated for the March, June, September and December quarters.

Latest quarterly data

Services quarterly data (.xlxs 47 KB)

Tips for using this data

Year on year data provides a more accurate basis for comparison than quarter on quarter data. If year on year data isn’t supplied, you can find information on the previous financial year in the relevant annual report.
It’s normal for the RTA’s data to fluctuate from quarter to quarter. Fluctuations can be caused by sector and seasonal trends, legislative changes, public holidays, weather patterns and more.
Key definitions for RTA data can be found below and on the 'Definitions' tab of the spreadsheet.

Disclaimer

While the RTA makes every reasonable effort to ensure that information on this website is accurate at the time of publication, changes in circumstances after publication may impact on the accuracy of material. This disclaimer is in addition to and does not limit the application of the Residential Tenancies Authority website disclaimer.

Key definitions

Customer support

Domestic and family violence calls – Customer calls relating to domestic and family violence (DFV). Includes calls where the caller is associated with a client or tenancy record where DFV has been noted previously.

Online bond lodgement increase – The number of top up payments made to increase an existing bond, such as when the bond increases after a rent increase.

Bond management

Bonds held – The number of tenancy bonds held by the RTA as of the last day in the data collection period.
Bonds lodged – The number of new bonds lodged with the RTA in the data collection period.
Bonds refunded – The number of bonds refunded by the RTA in the data collection period.
Percentage of bond money refunded to tenants – The proportion of the total bond money held by the RTA that was refunded to tenants in the data collection period.
Percentage of bond refunds with a claim – The proportion of bond refunds where a claim was made on the bond money held by the RTA in the data collection period.
Bond claim reasons – The proportion of reasons nominated on bond refund forms for not returning bond money to bond contributors. A single bond refund can nominate zero reasons (full bond refund to bond contributors) or multiple bond claim reasons.

Compliance and enforcement

Investigations finalised – An investigation that was completed by the RTA for alleged offences under the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) in the data collection period. A single investigation can include one or more alleged offences.
Alleged offences – Offences under the Act, alleged by a complainant as part of an investigation request that was completed by the RTA in the data collection period. A single investigation can include one or more alleged offences. Not all alleged offences are substantiated upon investigation.

Dispute resolution

Conciliated dispute – A dispute facilitated by the RTA where both parties took part in the process and an outcome was recorded in the data collection period.
Dispute resolution rate – The proportion of conciliated disputes where the parties were able to agree, or advice was provided to the parties.

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