Domestic and family violence calls – Customer calls relating to domestic and family violence (DFV). Includes calls where the caller is associated with a client or tenancy record where DFV has been noted previously. 

• Bonds held – The number of tenancy bonds held by the RTA as of the last day in the data collection period.
• Bonds lodged – The number of new bonds lodged with the RTA in the data collection period.
• Bonds refunded – The number of bonds refunded by the RTA in the data collection period.
• Percentage of bond money refunded to tenants – The proportion of the total bond money held by the RTA that was refunded to tenants in the data collection period.
• Percentage of bond refunds with a claim – The proportion of bond refunds where a claim was made on the bond money held by the RTA in the data collection period.
• Bond claim reasons – The proportion of reasons nominated on bond refund forms for not returning bond money to bond contributors. A single bond refund can nominate zero reasons (full bond refund to bond contributors) or multiple bond claim reasons. 

• Investigations finalised – An investigation that was completed by the RTA for alleged offences under the Residential Tenancies and Rooming Accommodation Act 2008 (the Act) in the data collection period. A single investigation can include one or more alleged offences.
• Alleged offences – Offences under the Act, alleged by a complainant as part of an investigation request that was completed by the RTA in the data collection period. A single investigation can include one or more alleged offences. Not all alleged offences are substantiated upon investigation. 

• Conciliated dispute – A dispute facilitated by the RTA where both parties took part in the process and an outcome was recorded in the data collection period.
• Dispute resolution rate – The proportion of conciliated disputes where the parties were able to agree, or advice was provided to the parties.