We want you to know what you can expect whenever you contact us. This Client service charter is our commitment to provide you with the best possible service.

The RTA produces a range of information on our activities including the annual report, Cultural Diversity Action Plan, financial statements, open data, privacy plan and strategic plan.

Songlines is our new Aboriginal and Torres Strait Islander phone service. This new dedicated phone line aims to help connect Aboriginal and Torres Strait Islander customers with the information they need to support their rental journey.

The RTA promotes a customer-focused culture that supports organisational learning, innovation and high performance. We are committed to equal opportunity in employment and selection to advertised positions is on the basis of merit only and fair consideration.

The RTA is the statutory body that administers the Residential Tenancies and Rooming Accommodation Act 2008 (the Act), and the Residential Tenancies and Rooming Accommodation Regulation 2009.

The RTA is governed by a 7-member Board comprising a Chairperson and 6 directors. The RTA organisational structure consists of the Chief Executive Officer and 5 divisions.

The Queensland Government is committed to providing access to information held by the Government unless, on balance, it is contrary to the public interest.