Kristin Spruce
Acting Chief Executive Officer (A/CEO)

Before acting as Chief Executive Officer, Kristin was the RTA's Chief Regulatory and Assurance Officer, leading the finance, governance, risk, compliance, legal, compliance and enforcement, government relations, strategy, and board secretariat functions. 

With an extensive background in risk and legal, Kristin is an experienced senior leader with specialist knowledge in governance, risk and compliance and the RTA’s regulatory function.  

Kristin joined the RTA as a conciliator in 2008 and has worked in operational and corporate roles across the organisation, building deep knowledge, experience and understanding of the RTA’s operations, customers and changes in Queensland’s rental sector. 

Kristin holds the following qualifications and professional memberships:   

• Master of Laws (Alternative Dispute Resolution), The University of Queensland
• Bachelor of Law (honours equivalent), University of Kiel, Germany
• Fellow, Governance Institute of Australia.

Tracey Madgwick
Chief Customer Experience Officer (CCXO)

Tracey leads the RTA's strategic frontline services including the contact centre, bond management, dispute resolution, customer experience improvement, and workforce optimisation functions. She is also a key advisor on critical customer touchpoints such as the website, customer communications and stakeholder engagement.

With an extensive background in contact centres and customer experience, Tracey is an experienced leader with specialist knowledge in business transformation, project management, and stakeholder engagement.

Before joining the RTA, Tracey held executive and senior management positions at Smart Service Queensland and Brisbane City Council. Tracey is a Non-Executive Director at Auscontact.

Joanna van der Merwe
Acting Chief Digital Officer (CDO) 

Joanna leads the RTA’s Digital Business Centre, overseeing information and communication technology, digital customer services platforms, business intelligence, information management and cyber security.  

Joanna has an extensive background in finance, risk and governance, strategic advice and transformation. She uses data and big-picture thinking to inform strategic decision-making and applies these insights through clear actions and outcomes to drive continuous improvement

Before joining the RTA, Joanna held various executive roles at Brisbane City Council as well as roles in the United Kingdom’s private sector at fast-moving consumer goods and consumer electronics industries. 

Joanna holds the following qualifications and professional memberships: 

• Chartered Management Accountant, Chartered Institute of Management Accountants
• Member, CPA Australia
• Graduate, Australian Institute of Company Directors.

Cassie Broomfield
Chief People Officer (CPO)

Cassie leads the RTA’s human resources, training, organisational development, media, communications and engagement functions.

With an extensive background in human resources, Cassie is an experienced senior leader with specialist knowledge in learning and organisational development, human resource business partnering, recruitment, change management, data analytics, and employee and industrial relations.

Before joining the RTA in 2018, Cassie led and worked in various human resource functions across the Queensland public sector.

Cassie is currently studying a Bachelor of Human Resources Management with Charles Sturt University and holds the following qualifications and accreditations:

• Certificate IV in Human Resources, Australian Human Resources Institute
• accreditations in change management, first aid and mental health first aid.

Julie Daniel
Acting Chief Regulatory and Assurance Officer (CRAO)

Julie leads the finance, governance, risk, compliance, legal, compliance and enforcement, government relations, strategy, and board secretariat functions within the RTA.

With an extensive background in regulation, Julie is an experienced leader with specialist knowledge in governance, risk, compliance and operations management. Julie has worked within these regulatory functions at the RTA since 2020.

Before joining the RTA, Julie worked in various governance, compliance and regulatory affairs roles in highly regulated environments.

Julie has a professional membership as an Affiliate with the Governance Institute of Australia.