We value the opinions of our customers and actively encourage feedback about our services. Customers can provide feedback through a number of RTA services and channels of communication. In 2021–22, the RTA responded to 109 formal customer complaints, with 90 resolved during initial contact and 19 requiring further action. An average customer satisfaction rating of 83 per cent was recorded for the delivery of services to customers. 

For more information on this report or to provide feedback, please email annualreport@rta.qld.gov.au. 

Previous RTA annual reports are also available. 

 
DISCLAIMER 
The materials presented on this site are provided by the Queensland Government for information purposes only. Users should note that the electronic version of the annual report on this site is not recognised as the official or authorised version. The official copy of the annual report, as tabled in the Legislative Assembly of Queensland, can be accessed from the Queensland Parliament’s tabled papers website database. 

This page was last updated 26 September 2022.