RTA Annual Report 2020-21

RTA Annual Report 2020-21

The Residential Tenancies Authority (RTA) Annual Report 2020–21 records our activities and achievements for the 2020–21 financial year. It also summarises our future priorities and challenges, and details our performance against our strategic priorities.  

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The RTA values the opinions of our customers and actively encourages feedback about our services. Customers can provide feedback through a number of RTA services and channels of communication. In 2020–21, the RTA responded to 98 formal customer complaints. Of these customer complaints, 94 were resolved at the initial contact with four requiring further action. An average customer satisfaction score of 82.6 per cent was recorded for the delivery of customer services. 

For more information on this report or to provide feedback, please email annualreport@rta.qld.gov.au

Previous RTA annual reports are also available. 

The materials presented on this site are provided by the Queensland Government for information purposes only. Users should note that the electronic versions of the annual report on this site is not recognised as the official or authorised version. The official copy of the annual report, as tabled in the Legislative Assembly of Queensland can be accessed from the Queensland Parliament’s tabled papers website database

This page was last updated 30 September 2021. 

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