Annual report 2019-20

Annual report 2019-20

The Residential Tenancies Authority (RTA) Annual report 2019-20 records our activities and achievements for the 2019-20 financial year. It also summarises our future priorities and challenges, and details our performance against our strategic priorities. 

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The RTA Annual Report 2019–20 must be read in conjunction with the Erratum to the Annual Report 2019-20 (pdf 149KB)
Previous RTA annual reports are also available.

For a searchable version of our financial overview and report, please download the ‘Our finances’ section PDF below.

The RTA values the opinions of our customers and actively encourages feedback about our services. Feedback options are embedded in all channels of communication. In 2019–20, the RTA responded to 223 formal customer complaints. Of these customer complaints, 219 were resolved at the initial contact with four requiring further action. An average customer satisfaction score of 76.9 per cent was recorded for the delivery of services across the Customer Experience division.

For more information on this report or to provide feedback, please email

The materials presented on this site are provided by the Queensland Government for information purposes only. Users should note that the electronic versions of the annual report on this site is not recognised as the official or authorised version. The official copy of the annual report, as tabled in the Legislative Assembly of Queensland can be accessed from the Queensland Parliament’s tabled papers website database.

This page was last updated 1 October 2020.

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