We value the opinions of our customers and actively encourage feedback about our services. Customers can provide feedback through a number of RTA services and channels of communication. In 2022–23, the RTA responded to 127 formal customer complaints, with 116 resolved during initial contact and 11 requiring further action. An average customer satisfaction rating of 82.6 per cent was recorded for the delivery of services to customers. 

For more information on this report or to provide feedback, please email annualreport@rta.qld.gov.au. 

Previous RTA annual reports are also available. 

 
DISCLAIMER 
The materials presented on this site are provided by the Queensland Government for information purposes only. Users should note that the electronic version of the annual report, including the financial statements, on this site are not recognised as the official or authorised version. The electronic versions are provided solely on the basis that users will take responsibility for verifying their accuracy, completeness and currency. The official copy of the annual report, as tabled in the Legislative Assembly of Queensland, can be accessed from the Queensland Parliament’s tabled papers website database. 

This page was last updated 28 September 2023.