The materials presented on this site are provided by the Queensland Government for information purposes only. The electronic version of the annual report is not recognised as the official or authorised version. The official copy of the annual report, as tabled in the Legislative Assembly of Queensland, can be accessed from the Queensland Parliament’s tabled papers website database. 

This page was last updated 27 September 2024. 

Previous annual reports

Previous RTA annual reports are also available. 

Feedback

We value the opinions of our customers and actively encourage feedback about our services. Customers can provide feedback through several RTA services and channels of communication. 

In 2023–24, the RTA responded to 135 customer complaints, resolving 115 during initial contact and 20 requiring further action. Contact Centre customers provided an average satisfaction rating of 81%, and rated staff performance the highest quality aspect of their experience. 

Please contact us if you would like more information or to provide feedback.