Customer feedback

We value any feedback about the service we provide.

If you would like to compliment one of our staff or have a general suggestion on how we can improve, we want to know.

Alternatively, download the customer feedback form below and send it to:

Customer feedback form
v11 Jul22

You can use this form to submit a compliment about an RTA staff member or make suggestions on how we can improve our services.

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If you have asked for a response, we will contact you within 7-10 working days of receiving your feedback. Your information will be treated confidentially.

Thank you for your time and comments.


Interpreter services

If you require an interpreter, please contact Translationz on (07) 2000 4600 during RTA hours of business. Translationz will telephone the RTA for you at no cost.

Hearing or speech impaired clients

If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.

TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service

Submit a complaint

If you are dissatisfied with the RTA, you can submit a complaint about the RTA's: 

  • customer service
  • policies and processes
  • products, forms, and services
  • privacy protection.

You can also submit a complaint if you believe your human rights have been limited by the RTA.  

For information on submitting a complaint, please visit our complaints page.

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