Customer feedback

We value any feedback about the service we provide.

If you would like to compliment one of our staff or have a general suggestion on how we can improve, we want to know.

Alternatively, download the customer feedback form below and send it to:

Customer feedback form
v11 Jul22

You can use this form to submit a compliment about an RTA staff member or make suggestions on how we can improve our services.

60.3 kB Download

If you have asked for a response, we will contact you within 7-10 working days of receiving your feedback. Your information will be treated confidentially.

Thank you for your time and comments.


Other languages

You can access a free interpreter service by calling the RTA on 1300 366 311 (Monday to Friday, 8:30am to 5.00pm).

Hearing or speech impaired clients

If you are deaf, or have a hearing or speech impairment, contact the National Relay Service then ask for 1300 366 311.

TTY users: phone 133 677
Speak and Listen users: phone 1300 555 727
Internet relay users: connect to the National Relay Service

Submit a complaint

If you are dissatisfied with the RTA, you can submit a complaint about the RTA's: 

  • customer service
  • policies and processes
  • products, forms, and services
  • privacy protection.

You can also submit a complaint if you believe your human rights have been limited by the RTA.  

For information on submitting a complaint, please visit our complaints page.