Entry to the property

Changes to Queensland rental laws came into effect from 6 June 2024. Learn more about the changes and what they mean for you. 

Minimum housing standards came into effect for new tenancies (including renewed tenancy agreements) from 1 September 2023, and will come into effect for all remaining tenancies on 1 September 2024. Learn more.

When a tenant is renting a property or room, it is their home. The property manager/owner may need to enter for an inspection, repair or a viewing, but it is important that the tenant’s privacy is respected.

Entry notice

The property manager/owner can only enter the property for a valid reason and if the correct notice has been given using the Entry notice (Form 9).

Entry notice (Form R9)
v6 May24

The Entry notice (Form R9) is given to residents when the agent or manager/provider wants to gain entry to their room on a particular date.

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Entry notice periods

Inspect the property7 daysOnce every 3 months
Follow-up inspection (to check a significant breach has been fixed)24 hoursEntry must occur within 14 days of the expiry date on the Notice to Remedy Breach (Form 11) or R11 for rooming accommodation.
Repairs or maintenance (e.g. safety switch)24 hoursEntry can occur without notice if the property is located in a remote area and there is a shortage of tradespeople.
To install, maintain or replace a smoke alarm24 hours 
Follow-up inspection to check on repairs undertaken24 hoursEntry must occur within 14 days of the maintenance or repairs being completed.
Show property to a prospective purchaser24 hoursA reasonable amount of time must have passed since the last entry for this reason. There are different rules for open houses.
The property manager/owner must give the tenant a Notice of lessor's intention to sell (Form 10) which must include details of how they plan to market the property.
Show property to a prospective tenant24 hoursA reasonable amount of time must have passed since the last entry for this reason. There are different rules for open houses. The tenant must have also given a Notice of Intention to Leave (Form 13) or a Resident leaving Form R13 for rooming accommodation, or received a Notice to leave (Form 12) or Form R12 for rooming accommodation.
To allow a valuation of the property24 hours 
If the property manager/owner reasonably believes the property has been abandoned24 hoursAn Abandonment termination notice (Form 15) should be used to end a tenancy in this situation.
Tenant agrees to entryAt the agreed time 

Entry times

Entry must be between 8am and 6pm Monday to Saturday.

Entry is only permitted outside these hours, eg. on a Sunday or public holiday if the tenant agrees.

General inspections

The property manager/owner must specify a time, or 2-hour window, for a general inspection and must enter the property within that time.

This timeframe does not apply to other people (e.g. tradesperson or a property valuer).

When an entry notice is not required

An entry notice is not required:

  • in an emergency
  • if the property manager/owner believes entry is necessary to protect the property from damage about to happen
  • if the tenant verbally agrees with the entry, 
  • to carry out site maintenance in a caravan park (if specified in the tenancy agreement).

Disputes about entry

It is important that tenants, property owners and managers work together so we can make renting work for everyone and it’s important all parties:

  • communicate openly
  • understand each other’s circumstances
  • develop an acceptable solution
  • document any decisions made.

Tenants and property managers/owners should speak to one another and attempt to resolve the issue in the first instance. If an agreement can't be reached, the RTA's free, impartial dispute resolution service may be able to help.