The resident has the right to enjoy the privacy of their room but there are certain times when the provider may need to enter.

The entry rules are different for general tenancies and moveable dwellings.

• The rooming accommodation provider can enter at any time if the resident agrees.
• The resident may agree verbally or it may be specified in the rooming accommodation agreement (e.g.: for cleaning). This should be set out in Item 9 of the agreement.
• At all other times the provider must give the resident written notice on an Entry Notice (Form R9) or they may put an entry notice up in the common area if they are entering more than one room on the same day.
• The resident cannot refuse access if the correct notice and time period has been given.
• The only time the provider can enter the resident's room without an Entry notice or without the resident's agreement is:
  • in an emergency
  • if they believe the resident has abandoned (left permanently) their room
  • if they need to do urgent repairs to the property or a facility in the property.

Disputes about entry

Changes to entry restrictions and requirements to support COVID-19 social distancing measures apply during COVID-19.

During this time, it’s important that tenants, property owners and managers work together so we can make renting work for everyone.

It’s important all parties:

• follow public health directives and advice 
• communicate openly
• understand each other’s circumstances
• develop an acceptable solution
• document any decisions made.

Residents and property managers/owners should speak to one another and attempt to resolve the issue in the first instance. If an agreement can't be reached, the RTA's free, impartial dispute resolution service may be able to help.

Entry notice periods are shown in the table below