Online Tenancy Dispute Resolution

You can use this Web Service as a property manager/owner or tenant/resident to request dispute resolution for:

  • tenancy disputes, if you are unable to self-resolve this issue with the other person in the first instance
  • claims for compensation greater than a bond amount, once a bond refund has been paid out.

If your dispute concerns a bond refund currently being processed, visit the Online Bond Refund Web Service page to learn more about your options.

Before you begin


  • your QGov login details (or create a QGov account)
  • a bond number 
  • unique email addresses for all tenants
  • the details of any notices* you have issued or received.

Managing parties

  • your QGov login details (or create a QGov account)
  • your organisation’s RTA ID number (for joint lessors and organisations only, individual lessors do not require an RTA ID)
  • the bond number for the relevant tenancy
  • unique email addresses for all tenants
  • the details of any notices* you have issues or received 

For more information about how to create a QGov account visit the RTA's Understanding QGov page.

Note: If you do not have Australian-issued identification and cannot verify your identity through QGov, you can use the RTA’s Dispute resolution form (Form 16) and post it to the RTA. You should also use the paper form to request dispute resolution if no rental bond was lodged with the RTA for the tenancy. The RTA cannot verify your identity on behalf of QGov.

*A notice is a written document which formally notifies the other party about an issue with the tenancy and gives them a timeline to fix it. Notices for general tenancies and rooming accommodation can be downloaded from the RTA website. 

Remember: Any person knowingly submitting false or misleading details to the RTA is committing an offence under Queensland law. This includes knowingly providing incorrect email addresses for any of the parties.

How does the Web Service work? 

There are several dispute reasons you can select, and these vary depending on your circumstance. You can find out more about this in the Frequently asked questions (FAQs) below. 

As you complete the Web Service, information boxes tailored to your situation will guide you through the dispute resolution process. Please read this information carefully. 

You can view a video of the Web Service below: 

What happens once I submit a request for dispute resolution?

You will receive a confirmation email from the RTA within the hour. If you cannot see this confirmation in your inbox, check your junk mail.

Depending on the circumstance, our staff may then contact the other party to discuss the dispute and, if suitable, arrange a teleconference.

If you are named as a nominated party in a dispute (by one of the other tenants in the property) you will be notified via email. If you do not want to be part of the dispute or conciliation, you can reply to this email and opt out.

For more information, see our dispute resolution process flowchart.

Helpful resources

For all customers

Frequently asked questions