You can use this Web Service to update your:

• full name
• postal address (for individuals)
• street address (for organisations)
• phone number
• email address (organisations only; individuals can update their email via QGov)
• bank account details.

Note for managing parties: To update your Australian Business Number (ABN), you will need to register as a new organisation. As this number is a unique identifier for an organisation, we are unable to update ABNs for existing organisations in our customer database. You must be authorised by your organisation to update its bank account details.

Note for organisations: To update your details as an organisation, you will need to complete the two-step authentication process (via a verification code that will be emailed to you).

Updating your customer or organisational details with the RTA will help us to refund the bond at the end of a tenancy as quickly as possible and make the whole process run smoothly. It also allows us to get in touch quickly if we require further information or need to notify you of any changes.

QGov is the Queensland Government’s secure digital identity verification platform which is used by RTA Web Services and a number of online government services.

If you agree to share your QGov information with the RTA as part of your digital ID verification, QGov will only share the following details with the RTA:

• name
• email address
• date of birth (individuals only).

This information is only used by the RTA for the purposes of managing rental bonds.

Any additional details, such as your phone number, property address or bank details will need to be updated via the RTA’s Update Your Details Web Service.

We ask you to enter an active bond number for a tenancy you manage as another way to match and verify your digital identity. This bond number is not recorded and does not impact any of your customer details with the RTA.

When updating an organisation’s details, you will be asked to complete a two-step authentication process, where the RTA will send an email to the email address recorded for the organisation (not the individual) on the RTA’s database. You will then need to enter the verification code into the form to verify that you are authorised to update your organisation’s details.

No, if your organisation is already registered with the RTA, you cannot update your ABN.

If you need to change your organisation’s ABN, you will need to register as a new organisation via the RTA’s Update Your Details Web Service.

You can visit the RTA website, call the RTA Contact Centre (please select the Web Services hot button) on 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday, or email helpdesk@rta.qld.gov.au.