What details can I update in this Web Service?

You can use this Web Service to update your:

• full name
• postal address (for organisations)
• phone number
• email address (organisations and joint lessors only; individuals can update their email via QGov)*
• bank account details.

Note for organisations: To update your details as an organisation, you will need to complete the two-step authentication process (via a verification code that will be emailed to you).

*Organisations/joint lessors who want to update their email address will need to have access to their old email account. To change an email address, organisations/joint lessors will need to access the verification code sent to their old email address. If your organisation or joint lessor partnership no longer has access to this email, please contact the RTA.    

Can I use the Update Your Details Web Service to change my name?

No. However, tenants and individual lessors who have previously used RTA Web Services can change their name via QGov. You can find out more about how to change your name with the RTA in the FAQs of the RTA’s Understanding QGov page. 

Can I use the Update Your Details Web Service to change my organisation or joint lessor partnership's name?

Organisations or joint lessor partnerships can change their trading name using Web Services. However, they cannot use Web Services to update their main organisation’s name. If you want to change your organisation’s name, please contact the RTA. 

I’m a property manager/owner – can I use this form to update my organisation’s Australian Business Number (ABN)?

No, if your organisation is already registered with the RTA, you cannot update your ABN.

If you need to change your organisation’s ABN, you will need to register as a new organisation via the RTA’s Update Your Details Web Service.

What is QGov and how does it work?

To use RTA Web Services you will need to verify your digital identity through the Queensland Government’s secure QGov service. Information on QGov, including how to create a QGov account, is available on the RTA’s Understanding QGov page. 

Why can’t you just use my QGov details to update my details?

You can use QGov to update your name, email address or date of birth on record with the RTA.
Any additional details, such as your phone number, property address or bank details will need to be updated via this Update Your Details Web Service.

To find out more about QGov, visit the RTA’s Understanding QGov page. 

What is an RTA ID and where can I find mine?

Your RTA ID is a unique customer number assigned to joint lessors and organisations for transacting with the RTA. To access RTA Web Services as a property manager/owner, joint lessor or tenant organisation, you will need to know your RTA ID. We recommend you keep this number secure.

The RTA may have sent your RTA ID to your company’s registered email address (i.e. the primary email your company uses to transact with the RTA). Please search this inbox for an email from the RTA about your RTA ID.  

Can’t find your RTA ID? Call our Contact Centre for assistance on 1300 366 311 (8.30am to 5pm, Monday to Friday) or visit our contact page.
 

I'm a property manager/owner - why do I need to enter a bond number to update my details?

We ask you to enter an active bond number for a tenancy you manage as another way to match and verify your digital identity. This bond number is not recorded and does not impact any of your customer details with the RTA.

Are signatures required to submit a digital form using RTA Web Services?

We ask you to enter an active bond number for a tenancy you manage as another way to match and verify your digital identity. This bond number is not recorded and does not impact any of your customer details with the RTA.

I'm submitting a dispute on behalf of an organisation. What is my organisation's registered email address?

Your organisation’s registered email is the main address the RTA uses to send correspondence to your business. You will need to provide this email address to use the Update Your Details Web Service. 

I'm updating the details of an organisation or a joint lessor partnership. I've received an error message saying the RTA does not have my email address. What should I do?

You have received this error because the RTA has an account for your organisation/joint lessor partnership, but we do not have an email address on record. For security reasons, you will not be able to use RTA Web Services until you have provided the RTA with an email address for your partnership/organisation. This should be the main email address that your business/joint lessors partnership wants to use to transact with the RTA. 

You can register your email address with the RTA by filling in the Update your details paper form and posting it to the RTA. Joint lessors can also register their email address with the RTA over the phone, by contacting our Contact Centre on 1300 366 311 or +61 7 3046 5400 (international) between 8.30am and 5pm, Monday to Friday.
 

Why do I need to update my details with the RTA?

Updating your customer or organisational details with the RTA will help us to refund the bond at the end of a tenancy as quickly as possible and make the whole process run smoothly. It also allows us to get in touch quickly if we require further information or need to notify you of any changes.

Who can I contact for support?

You can visit the RTA website, or call the RTA Contact Centre (please select the Web Services option) between 8.30am and 5pm, Monday to Friday, or email helpdesk@rta.qld.gov.au.